Senior Campus Operations Director
4 days ago
As a Campus Manager, you will play a crucial role in ensuring the smooth operation of our campus. You will be responsible for managing day-to-day operations, maintaining high standards of service delivery and customer satisfaction.
You will proactively engage with customers to build strong relationships and understand their needs. You will also develop effective sales pitches by familiarizing yourself with our curriculum and programs.
- Manage daily operations to maintain high standards of service delivery and customer satisfaction.
- Engage with customers to build strong relationships and understand their needs.
- Develop sales pitches by familiarizing yourself with our curriculum and programs.
- Support management in planning and executing strategies to increase sales and achieve business targets.
- Plan, organize, and communicate campus events to customers.
- Serve as the primary point of contact for customers, managing communication platforms and resolving queries efficiently.
- Coordinate class schedules and arrange for replacement teachers when necessary.
- Monitor student attendance and follow up on makeup lessons.
- Perform administrative tasks, including maintaining ERP systems, student records, and tracking withdrawals.
- Share expertise and provide guidance to direct reports.
- Motivate and work collaboratively as a team to achieve service excellence and center targets.
- Bachelor's degree in Business, Marketing, or a related field.
- Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable.
- At least 3 years of relevant experience in sales, hospitality, marketing, or education.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills.
- Meticulous, organized, and able to multitask.
- Tuesday to Friday: 1:30 pm - 6:00 pm
- Saturday and Sunday: 9:00 am - 6:00 pm
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