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Stall Operations Manager

2 weeks ago

Singapore beBeeManagement Full time $40,000 - $80,000
Job Overview

A Stall Operations Manager is responsible for overseeing the daily operations of a food or retail stall. This role involves managing staff, ensuring smooth operations, and providing excellent customer service.

Key Responsibilities
  • Operational Management:
    • Maintain high standards of food preparation and presentation (for food stalls).
    • Ensure cleanliness and organization of the stall, meeting hygiene standards.
    • Monitor stock levels and manage inventory to prevent overstocking or shortages.
  • Staff Supervision:
    • Hire, train, and supervise staff to maintain operational standards.
    • Assign tasks and schedule shifts to ensure adequate coverage.
    • Provide feedback or corrective actions when needed.
  • Customer Service:
    • Address customer inquiries, complaints, and feedback to maintain satisfaction.
    • Ensure customers have a pleasant experience at the stall.
    • Manage wait times and resolve issues related to service.
  • Financial Management:
    • Handle daily cash flow, sales records, and prepare end-of-day reports.
    • Monitor sales targets and strategize to increase revenue.
    • Ensure accurate handling of money, including cash and digital payments.
  • Compliance and Safety:
    • Ensure compliance with local health, safety, and licensing regulations.
    • Conduct routine checks to prevent safety hazards or hygiene issues.
    • Maintain records of inspections and certifications, where applicable.
  • Marketing and Promotion:
    • Implement marketing strategies to attract customers.
    • Maintain the stall's visual appeal and signage for branding purposes.
    • Engage with customers to promote new products or services.
  • Problem-Solving:
    • Address operational challenges, such as equipment breakdowns or staff shortages.
    • Handle emergency situations efficiently and calmly.
    • Identify and implement process improvements for smoother operations.