Vehicle Recovery Operations Director

5 hours ago

Singapore beBeeOperations Full time
Job Purpose

The Vehicle Recovery Fleet Operations Director is responsible for overseeing the entire vehicle recovery operations to ensure that all departmental Key Performance Indicators (KPIs) are being met.

The director shall also represent the organization in handling public feedback and liaising with various governmental authorities for all expressway vehicle recovery operations and activities, including crisis, emergency exercises, and other major national incidents or events.

Core Responsibilities
  • Develop and document standard and emergency operating procedures for towing and vehicle recovery operations. Identify gaps and relevant correction actions to improve departmental KPI.
  • Oversee fleet and manpower status to ensure optimized utilization rate during daily operations.
  • Resolve problems concerning towing, vehicle recovery, or member of public issues unsolved by supervisory personnel.
  • Analyze the operational impact of proposed changes, such as routing and vehicle standby locations.
  • Interview, select, and train supervisory and operational personnel. Conduct disciplinary investigations and hearings when required.
  • Prepare, vet, and submit required reports to relevant stakeholders within the stipulated deadline.
  • Represent the organization as key personnel in dealings with key partners and governmental agencies.
Required Skills and Qualifications

To be successful in this role, candidates should possess the following skills and qualifications:

  • Degree in transportation management or related disciplines.
  • Possess at least a Class 3 driving licence.
  • Preferably with working experience in emergency response agencies.
  • Able to communicate verbally concisely and effectively.
  • Able to write reports in English.
  • Courteous and tactful when dealing with the public or customers.
  • Remain calm and in control when facing disaster-grade environments.
  • Prior knowledge and experience in executing and directing large-scale vehicle recovery operations such as chain collisions, vehicle recovery, and craning and multiple heavy vehicle overturning is an advantage.
  • Familiar with rules under the LTA Act and RTA is an advantage.
Benefits

This role offers a challenging and rewarding career opportunity for individuals who are passionate about vehicle recovery operations and have excellent leadership skills.

Others

The ideal candidate will be a strategic thinker with exceptional problem-solving skills and the ability to work effectively in a fast-paced environment.

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