Aircraft Spare Support Specialist
2 weeks ago
Aircraft Spare Support Specialist
About The RoleWe are seeking a highly skilled and motivated Aircraft Spare Support Specialist to join our team. As a key member of our operations team, you will be responsible for handling customer demands for aircraft spares and enquiries. This is an exciting opportunity to work in a fast-paced environment and make a real difference in the aviation industry.
Key Responsibilities- Handle customers' demands for aircraft spares and enquiries.
- Help programme to recover any AOG requirement.
- Follow up on delivery schedule on the exchange or purchase of components.
- Prepare packing list for delivering of units to customer.
- Coordinate all shipments to the customer.
- Track all shipped rotables and report accordingly in handover report.
- Respond to all customer enquiries by emails.
- Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.
- Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
- Chase vendor for EDD and hasten on the repair works.
- Update AWB/Flight details/CLS for all MBH shipping records.
- Provide quotation to customer for requirements under O&A.
- Follow up quotations, purchase orders and customer requests in a timely manner.
- Coordinate and follow up on shipments.
- Higer Nitec/Diploma in any fields.
- Good to have relevant experience in customer support in aviation related industry.
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