CRM Program Manager, Far East Organization

4 weeks ago

Singapur, Singapore Far East Organization Full time

Job Summary

We are seeking a highly skilled and experienced Executive/Assistant Manager, CRM to join our team at Far East Organization. The successful candidate will be responsible for assisting in the planning, execution, and ensuring efficiency management of the Corporate Loyalty Programme and B2B CRM System.

Key Responsibilities

  • Support participating properties in executing marketing initiatives and promotional campaigns aimed at increasing bookings and driving revenue growth.
  • Collaborate with participating properties to identify and leverage opportunities to boost room night production through targeted campaigns and strategic booking promotions.
  • Manage email marketing campaigns, implementing metrics to track effectiveness, and make data-driven enhancements to improve KPIs.
  • Oversee the processing of new membership applications, ensuring accurate entry, and synchronization of membership numbers in the PMS system.
  • Handle members' requests, feedback, and complaints, particularly regarding points discrepancies and missing bookings.
  • Maintain and regularly update the membership database and profiles.
  • Process and crediting of points into member's account due to missing bookings that were not tagged to member during reservation.
  • Process members' rewards redemptions, including the purchase and distribution of vouchers, and maintain accurate records for invoicing and audits.
  • Track inventory movement of rewards, submit monthly inventory reports to Finance, and assist with quarterly stock takes.
  • Source and negotiate with third-party vendors for reward items, expanding the redemption program's offerings.
  • Plan and organize member workshops and events in collaboration with suitable vendors and hotels.
  • Ensure accurate tabulation and month-end reporting of points, submitting data to Finance for charge-back to participating properties.
  • Generate and update monthly performance reports for the program, as well as other ad-hoc reports required by management.
  • Develop content for the monthly newsletter and collaborate with the marketing communications team to produce e-blasts, keeping members informed about promotions and events.
  • Plan and execute regular promotions, such as festive rewards redemptions and special hotel stay offers.
  • Work with vendors to develop engaging online quizzes and other activities to enhance member engagement.
  • Maintain the program's website, ensuring the member portal is up-to-date with the latest news, promotions, and relevant content.

B2B CRM Responsibilities

  • Serve as the primary custodian of the B2B CRM system, database, and its users.
  • Ensure the integrity and accuracy of the CRM database.
  • Assist in the maintenance and administration of the CRM system.
  • Perform regular audits on data entry and activity reporting to ensure data integrity and quality.
  • Ensure all SOPs are up-to-date and effectively communicated to users.
  • Coordinate the CRM setup and integration process for new properties to ensure seamless operations.
  • Ensure smooth onboarding process for new users and properties.
  • Executive CRM strategies aimed at increasing loyalty and retention of our B2B contacts.
  • Assist in analyzing B2B customer preferences and journeys to implement more effective engagement strategies with the clients to improve overall production.
  • Assist in coordinating the annual Customer Engagement Survey, leveraging insights to improve client satisfaction and engagement.

Requirements

  • Diploma or bachelor's degree in marketing, Business Administration, Hospitality Management, or a related field.
  • Minimum 2 years of relevant experience in a loyalty program role or marketing role, preferably within the hospitality industry.
  • Self-motivated, creative, result-oriented, strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with Opera PMS systems (advantageous).
  • Ability to work independently and as part of a team.

  • Executive/Assistant Manager, CRM

    3 weeks ago

    Singapur, Singapore Far East Organization Full time

    Job Title: Executive/Assistant Manager, CRMFar East Organization is seeking a highly skilled and experienced Executive/Assistant Manager, CRM to join our team. The successful candidate will be responsible for assisting in the planning, execution, and ensuring efficiency management of the Corporate Loyalty Programme and B2B CRM System.Key...

  • Executive/Assistant Manager, CRM Operations

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Job SummaryFar East Organization is seeking a highly skilled and experienced Executive/Assistant Manager, CRM to join our team. The successful candidate will be responsible for assisting in the planning, execution, and ensuring efficiency management of the Corporate Loyalty Programme and B2B CRM System.Key ResponsibilitiesSupport participating properties in...

  • B2B CRM System Administrator

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Job SummaryFar East Organization is seeking a highly skilled and experienced Executive/Assistant Manager, CRM to join our team. This is a unique opportunity to lead the planning, execution, and management of our Corporate Loyalty Program and B2B CRM System.Key ResponsibilitiesDevelop and implement strategies to increase bookings and drive revenue growth...

  • B2B CRM and Corporate Loyalty Program Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Corporate Loyalty and B2B CRM Program ManagerKey Responsibilities:Assist in the development and implementation of the Corporate Loyalty Program and B2B CRM System.Support various properties in their marketing strategies to enhance revenue performance.Collaborate with properties to increase room night sales and membership enrollment.Oversee email marketing...

  • Assistant Manager, Learning

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland...

  • Executive/Assistant Manager, CRM

    4 months ago

    Singapur, Singapore Far East Organization Full time

    Responsibilities Primarily responsible for assisting in the planning, execution, and ensuring efficiency management of the Corporate Loyalty Programme and B2B CRM System. Corporate Loyalty Programme: Support participating properties in executing marketing initiatives and promotional campaigns aimed at increasing bookings and driving revenue...

  • Membership Program Director

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    About the RoleAs a key member of the Far East Organization team, you will play a crucial role in driving the growth and future-proofing of our membership program. This involves developing and executing strategies to generate revenue, manage data, and enhance member experience.Key ResponsibilitiesDevelop and implement a comprehensive roadmap to drive...

  • Assistant Manager, Accounts Receivable

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Tax Manager

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Manager, Group Legal

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Assistant Manager, Financial Planning

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Financial Planning Assistant Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    About the Role: Assistant Manager, Financial Planning at Far East OrganizationFar East Organization stands as a distinguished Christian Enterprise with a focus on real estate development and business operations, guided by values of grace, love, integrity, and honesty. Alongside its sister company, Sino Group, it constitutes one of Asia's largest real estate...

  • Cash Management Specialist

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    About Far East OrganizationFar East Organization, in collaboration with Sino Group, stands as one of Asia's most prominent real estate conglomerates, with operations spanning multiple countries such as Singapore, Malaysia, Australia, Japan, Hong Kong, and China.As a Christian organization, we are committed to nurturing a culture of compassion and a workplace...

  • Financial Planning Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    {"About Us": "Far East Organization is a Christian Enterprise that develops real estate and operates businesses with integrity and honesty. As one of Asia's largest real estate groups, we have operations in Singapore, Malaysia, Australia, Japan, China, and the USA. Our company includes three listed entities: Far East Orchard Limited, Far East Hospitality...

  • Retail Leasing Executive

    3 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Cash Management Specialist

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    About Far East OrganizationFar East Organization, in collaboration with Sino Group, stands as one of Asia's premier real estate conglomerates, with operations spanning multiple countries including Singapore, Malaysia, Australia, Japan, Hong Kong, and China.As a Christian enterprise, we are committed to nurturing a culture of compassion and a workplace...

  • Manager, HR Shared Services

    4 months ago

    Singapur, Singapore Far East Organization Full time

    About Us Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and...

  • Corporate Loyalty and B2B CRM Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Corporate Loyalty and B2B CRM ManagerKey Responsibilities:Assist in the development and implementation of the Corporate Loyalty Program and B2B CRM System.Support various properties in their marketing strategies to enhance revenue generation.Collaborate with different properties to increase room night production and expand membership.Oversee email marketing...

  • Corporate Loyalty and B2B CRM Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Corporate Loyalty and B2B CRM ManagerKey Responsibilities:Assist in the design and implementation of the Corporate Loyalty Program and B2B CRM Framework.Support various properties in their marketing strategies to enhance revenue generation.Collaborate with property teams to increase room night sales and expand membership.Oversee email marketing initiatives...

  • Corporate Loyalty and B2B CRM Manager

    4 weeks ago

    Singapur, Singapore Far East Organization Full time

    Corporate Loyalty and B2B CRM ManagerKey Responsibilities:Assist in the design and implementation of the Corporate Loyalty Program and B2B CRM System.Support various properties in their marketing strategies to enhance revenue generation.Collaborate with property teams to increase room night production and membership enrollment.Oversee email marketing...