Customer Service Representative

5 days ago

Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team at the National University Hospital (Singapore) PTE LTD. As a key member of our Patient Service department, you will be responsible for providing exceptional frontline patient services, including admission, billing consultation, payment processing, and general inquiries handling.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real difference in the lives of our patients and their families. You will be working closely with various teams within the hospital to ensure seamless communication and efficient service delivery.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to empathize with patients and their loved ones. You should be proficient in using computer systems and have good knowledge of healthcare procedures. A pleasant personality, strong work ethic, and ability to work independently are essential qualities for this role.

Responsibilities
  • Pre-Admission Administration: Work with the Bed Management Unit to monitor bed availability for elective inpatients and coordinate with doctors and Specialist Outpatient Clinics for canceled admissions.
  • Admission Administration: Conduct financial counseling for admitting patients, assist with payment forms, and provide clear explanations of charges and financing options.
  • In-flight/Discharge Administration: Assist patients and next-of-kin in understanding bills and settling outstanding payments, refer needy patients to the Business Office or Medical Social Workers Department for financial assistance schemes.
  • General Inquiries Handling: Respond to non-clinical and non-medical issues from patients, next-of-kin, and the public over the counter or via phone.
  • Administration Work: Perform IP tagging, posting of charges for in-flight patients, settlement of NETS and credit card transactions, proper handover to the Finance Department, and daily email replies.
  • Birth Registration: Assist informants in registering newborn births, collect payment, administer Baby Bonus Forms, and collate statistics as required by ICA.
Requirements
  • Education: GCE 'A' Level or Diploma Holder
  • Skills: Proficient in writing, communication, and presentation skills; good knowledge of computers; pleasant personality, strong work ethic, and ability to work independently
  • Work Schedule: 4-day workweek, Monday to Friday, 9 am to 8 pm, with rostered hours for Saturday or Sunday
What We Offer

We offer a competitive salary range of SGD $35,000 - SGD $45,000 per annum, commensurate with experience, plus additional benefits. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at the National University Hospital (Singapore) PTE LTD.

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