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Operational Support Specialist

2 weeks ago

Singapore beBeeOperations Full time $40,000 - $60,000
Job Title: Operational Support Specialist

The role of Operational Support Specialist plays a pivotal part in facilitating seamless communication and collaboration between clients, mediators, customers, and management. As the primary point of contact for incoming and outgoing files, this individual is responsible for providing day-to-day transactional support to the collection system.

Key Responsibilities:
  • Coordinate the importation of daily assignment and payment files from clients.
  • Prepare demand letters as required by clients.
  • Submit monthly billing invoices to clients in a timely manner.
  • Monitor mediator and inventory queues to maintain a healthy inventory level.
  • Closure of client accounts and submission of status reports.
  • Ensure compliance with Service Level Agreements (SLA) and Standard Operating Procedures (SOP).
  • Provide assistance in resolving account queries from mediators and clients.
Requirements:
  • Proficiency in MS Office and Excel.
  • Able to multitask and manage competing priorities.
  • Excellent communication and customer service skills.
  • Shows initiative, responsibility, and teamwork.