Service Advisor Expert

5 days ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Job Title: Service Advisor

A service advisor position is available at Harmony New Energy Auto Service (Singapore) PTE. LTD.

About the Job

This role requires a skilled and knowledgeable individual to provide exceptional customer service, manage service operations, and promote sales of automotive services and products.

Key Responsibilities:
  • Customer Interaction:
    • Greet customers promptly and professionally, understanding their service needs.
    • Clearly communicate repair recommendations and service options.
    • Answer customer questions regarding their vehicle's condition, maintenance, and service history.
    • Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.
  • Service Management:
    • Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
    • Schedule appointments for vehicle services and follow up with customers regarding completed work.
    • Maintain clear and timely communication with customers about repair progress and any delays.
    • Coordinate with technicians to prioritize and expedite repairs and services.
  • Sales and Upselling:
    • Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
    • Upsell and promote service packages, maintenance programs, and accessories.
    • Actively contribute to achieving service department sales goals.
  • Administrative Support:
    • Maintain accurate records of customer interactions, repair orders, and service history.
    • Ensure that all work orders are properly processed and completed according to dealership standards.
    • Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
    • Keep track of warranty information and ensure compliance with manufacturer guidelines.
  • Quality Assurance:
    • Ensure all repairs and services meet company and industry standards for quality.
    • Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
    • Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  • Team Collaboration:
    • Work closely with service technicians, parts department, and other team members to streamline the service process.
    • Assist in the training of junior service advisors and support colleagues when necessary.
    • Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.
Requirements & Qualifications:
  • Qualifications & Education:
    • High school diploma or equivalent; automotive certifications or technical training preferred.
  • Experience:
    • 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  • Skills:
    • Strong communication and interpersonal skills.
    • Ability to multitask and manage time effectively in a fast-paced environment.
    • Basic understanding of automotive repair processes and terminology.
    • Proficient in using service management software and office applications.
    • Excellent problem-solving and customer service skills.
What We Offer:

We offer a competitive salary range of SGD 45,000 - 60,000 per annum, depending on experience.

In addition to a competitive salary, we also offer a comprehensive benefits package, including medical and dental insurance, paid annual leave, and career development opportunities.

Our team is dedicated to delivering exceptional customer service, and we are committed to creating a positive and supportive work environment for our employees.


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