Software Support Engineer

2 months ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Software Support Specialist Job Summary: We are seeking a highly skilled Software Support Specialist to join our team at Flintex Consulting Pte Ltd. The successful candidate will be responsible for providing technical support to our clients, resolving issues, and ensuring seamless product deployment across the globe. Key Responsibilities: • Collaborate with Product developers to support Client Products deployed at customer sites. • Work with the Support Lead to take up support tickets, probe issues, and provide possible resolutions within the Turn Around Time. • Receive, prioritize, document, and actively resolve issues arising out of our products in any contact center production environment. • Perform technical troubleshooting on our products implemented at customer sites, either remotely or by coordinating with onsite engineers. • Extend regular work timings and work on various time zones while working on Support tasks assigned. • Report to the Support Lead and be part of the INDIA Delivery Center. Requirements: • Any Graduate / BE / BTech / MCA. • Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. • Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. • Working according to target market time zone is a must. Excellent verbal, written, and effective communication skills. • Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment. • Effective time-management, organizational, and prioritization skills. • Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership.

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