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Dining Experience Specialist

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Singapore beBeeCustomer Full time $1,800 - $2,500

Job Title: Service Ambassador

Our team seeks an experienced and charismatic individual to serve as a Service Ambassador. As the face of our restaurant, you will be responsible for creating a memorable dining experience for our customers.

  • Anticipate customer needs by greeting them warmly upon arrival, presenting menus, and ensuring they have everything required for a pleasant dining experience.
  • Provide detailed information about our menu, including meats, sides, and sauces, to enhance their culinary journey.
  • Assist guests with the Korean BBQ grilling process if needed and demonstrate optimal grilling techniques for various cuts of meat.
  • Take food and drink orders accurately, serve food and drinks promptly, and ensure all items ordered are delivered correctly.
  • Present bills to customers and process payments using our point-of-sale system. Handle any billing issues professionally and politely.
  • Maintain cleanliness and organization in the dining area, including tables, grills, and condiments. Ensure the dining environment is neat, clean, and visually appealing for customers.
  • Address customer complaints or concerns with professionalism and ensure satisfaction. Communicate any serious issues or requests to the Restaurant Manager.

Requirements:

  • Previous experience in customer service or as a server in a restaurant setting is preferred.
  • Knowledge of Korean cuisine and BBQ grilling techniques is an asset.
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment and work efficiently under pressure.
  • Commitment to maintaining excellent food hygiene and kitchen safety practices.
  • Good communication skills in English; proficiency in Mandarin is an advantage.