Technical Implementation Specialist
6 days ago
As a technical expert, you will play a key role in the successful implementation of our restaurant technology solutions. Your primary responsibility will be to work closely with restaurants to understand their needs and optimize business performance by identifying opportunities to implement impactful solutions.
Key Responsibilities Include:
- Collaborate with menu teams to set up and configure menus correctly prior to installation.
- Efficiently respond to and resolve incoming calls, chats, tickets, and cases.
- Collect, organize, and address feedback from restaurant partners and customers.
Additionally, you will communicate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
Required Skills and Qualifications:
To succeed in this role, you will need the following skills and qualifications:
- Bilingual proficiency in English and Mandarin is required.
- 1+ years of relevant experience is highly preferred. (If you have no work experience, we can also train you to become an excellent implementation engineer.)
- Prior startup experience is preferred.
- A bachelor's degree in a related field is preferred.
A valid driver's license and access to a vehicle are also required.
Benefits:
We offer a comprehensive benefits package, including professional development opportunities and a competitive salary.
Others:
As a member of our team, you will be working collaboratively to drive innovation and growth in the restaurant industry.
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