Singapore Call Consultant Position

9 hours ago


Singapore beBeeCustomer Full time $60,000 - $90,000

About Us

Kin Immigration Network is a leading consultancy specialising in Singapore Permanent Residency (PR) and Citizenship applications. We've onboarded thousands of clients and are known for our high success rate, strong Google reviews, and client-centric approach.

Job Overview

We're seeking an experienced Call Consultant to manage inbound and outbound calls with prospective clients exploring PR or Citizenship services in Singapore. This role involves educating clients, handling objections, and setting appointments for our Immigration Specialists.

Key Responsibilities:
  • Handle inbound leads and follow up on warm outbound calls from marketing campaigns
  • Provide first-line consultation on PR/Citizenship eligibility and services offered
  • Clearly explain the application process, timelines, and value propositions
  • Pre-qualify leads before scheduling consultations with Immigration Consultants
  • Manage call logs, update CRM, and ensure timely follow-ups
  • Maintain excellent service standards to build client confidence
  • Collaborate with the Sales and Marketing teams to improve lead conversion

Requirements

  • Prior experience in sales, customer service, or call centre roles preferred
  • Excellent spoken English; proficiency in Mandarin or other languages is a bonus
  • Strong communication and interpersonal skills
  • Able to handle rejections professionally and stay positive
  • Driven, disciplined, and comfortable with KPIs and performance targets
  • Singaporeans/PRs only (due to nature of role)

What We Offer

  • Competitive base salary with performance incentives
  • Comprehensive training and growth pathway into Immigration Consultant roles
  • Positive, high-performance work culture
  • Convenient office location
  • Be part of a rapidly growing company that values excellence and integrity

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