Housekeeping Leadership Professional

1 week ago

Singapore beBeeManagement Full time $90,000 - $120,000
Assistant Director of Housekeeping Job Summary

The Assistant Director of Housekeeping is a key role in leading and managing the daily operations of the Housekeeping Department. This includes ensuring the highest standards of cleanliness, guest satisfaction, team performance, and compliance with Shangri-La's policies and procedures.

This position plays a pivotal role in supporting strategic planning, resource management, and continuous improvement across all housekeeping functions. The successful candidate will have at least 5 years' working experience under the housekeeping department within the hospitality industry.

Key Responsibilities
  • Operational Excellence:
    • Uphold Shangri-La's Quality Standards, Service Standards, and Group Specifications across all housekeeping areas.
    • Conduct daily inspections of guest floors, public areas, laundry, and back-of-house facilities.
    • Ensure preventive maintenance and general cleaning schedules are executed effectively.
    • Monitor and maintain safe storage and usage of chemicals and cleaning supplies.
    • Maintain key control procedures and ensure hygiene regulations are strictly followed.
  • Guest Experience & Service Standards:
    • Ensure all guest interactions are handled with professionalism and care.
    • Collect and act on guest preferences to personalize service and enhance satisfaction.
    • Respond promptly to guest feedback, escalate service defects, and ensure follow-up actions are completed.
    • Support epidemic prevention and emergency response tasks as needed.
  • People Management & Development:
    • Prepare and revise manning guides based on business volume and operational needs.
    • Lead recruitment efforts to hire qualified candidates aligned with market conditions.
    • Develop and implement annual training plans; conduct regular training sessions.
    • Identify and mentor Section Trainers; support career development for team members.
    • Conduct performance reviews and manage disciplinary actions when necessary.
  • Administrative & Financial Oversight:
    • Assist in preparing annual budgets, capital expenditure proposals, and operating equipment par levels.
    • Analyze monthly reports (e.g., usage factors, overtime, QIP) and recommend improvements.
    • Ensure accurate inventory control and documentation in compliance with Shangri-La policies.
    • Submit intranet reports and maintain up-to-date SOPs and training records.
  • Communication & Coordination:
    • Develop and utilize communication tools to ensure effective information flow within the department.
    • Liaise with other divisions to coordinate cross-functional housekeeping support.
    • Represent the department in meetings and contribute to hotel-wide initiatives.
  • Safety, Hygiene & Environmental Responsibility:
    • Facilitate safety and security training programs to ensure staff awareness.
    • Lead hygiene audits and ensure compliance with health regulations.
    • Promote and participate in environmental initiatives and community programs.
    • Support the hotel's CSR efforts and uphold Shangri-La's guiding principles.
Requirements
  • At least 5 years' working experience under the housekeeping department within the hospitality industry.

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