Customer Service Representative for Renovation Support
7 days ago
About the Role
We are seeking a skilled Customer Service Representative to provide support to patients during the renovation phase. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong ability to empathize with patients.
Responsibilities
The Customer Service Representative will be responsible for:
- Visiting newly admitted patients to ensure their confidentiality and providing them with necessary information about the renovation schedule.
- Conducting regular visits to wards to check on patient well-being, address requests, and gather feedback or complaints.
- Providing service recovery for any issues that arise and escalating critical cases to the Service Executive if necessary.
- Redirecting patients based on mitigating routes during different phases of renovation and prioritizing lifts according to an emergency matrix.
- Tracking and reporting patients who have received service recovery.
Requirements
To succeed in this role, you should have:
- Excellent interpersonal and communication skills.
- Able to work independently and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Familiarity with Microsoft Excel and data entry.
- Adaptability and flexibility in a fast-paced environment.
Working Conditions
This is a full-time position working Monday to Sunday (any 5 days) with hours from 8:30 am to 6:00 pm. The salary for this role is $2,700 per month, commensurate with experience. If you are a team player with a passion for customer service, please submit your application by contacting our recruitment team at medical12@express.com.sg.
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