Customer Service Representative for Renovation Support

7 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time

About the Role

We are seeking a skilled Customer Service Representative to provide support to patients during the renovation phase. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong ability to empathize with patients.

Responsibilities

The Customer Service Representative will be responsible for:

  • Visiting newly admitted patients to ensure their confidentiality and providing them with necessary information about the renovation schedule.
  • Conducting regular visits to wards to check on patient well-being, address requests, and gather feedback or complaints.
  • Providing service recovery for any issues that arise and escalating critical cases to the Service Executive if necessary.
  • Redirecting patients based on mitigating routes during different phases of renovation and prioritizing lifts according to an emergency matrix.
  • Tracking and reporting patients who have received service recovery.

Requirements

To succeed in this role, you should have:

  • Excellent interpersonal and communication skills.
  • Able to work independently and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Familiarity with Microsoft Excel and data entry.
  • Adaptability and flexibility in a fast-paced environment.

Working Conditions

This is a full-time position working Monday to Sunday (any 5 days) with hours from 8:30 am to 6:00 pm. The salary for this role is $2,700 per month, commensurate with experience. If you are a team player with a passion for customer service, please submit your application by contacting our recruitment team at medical12@express.com.sg.



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