IT Support and Operations Specialist

2 weeks ago


Singapore Thakral One Pte Ltd Full time
Job Description

At Thakral One Pte Ltd, we are seeking an experienced IT Support and Operations Specialist to join our team.

About the Role
  • We are looking for a skilled professional to provide technical support and maintain optimal performance, security, and reliability of Cloud Services, physical servers, and workstations.
  • The ideal candidate will have experience in monitoring network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
  • This role requires strong knowledge of Windows Server environments, including installation, configuration, and maintenance, as well as implementing security patches, updates, and backups.
Duties and Responsibilities
  1. Provide technical support through remote desktop sessions, email, phone, and face-to-face interactions with users.
  2. Administer Active Directory, including user accounts, permissions, and group policies.
  3. Collaborate with vendors for hardware and software maintenance and upgrades, as well as troubleshooting.
  4. Set up and manage user profiles, access controls, and authentication.
  5. Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
  6. Provide user support for login issues, password resets, and account management.
  7. Configure and troubleshoot email accounts, distribution lists, and shared resources.
  8. Collaborate with end-users to address Microsoft Office application-related queries.
  9. Install, integrate, and configure new computer systems and hardware for users.
  10. Offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
  11. Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.
Requirements and Qualifications
  • A strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Microsoft Office applications.
  • Experience with Apple products, including MAC OS and Apple iOS, with a proven technical ability.
  • Knowledge of Active Directory, DNS, DHCP, and Group Policy.
  • Experience in administering Windows Client Operating Systems and Windows Server.
  • Experience with administering network devices, including routers, switches, and firewalls.
  • Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
  • An openness to learning new technologies.
Preferred Certifications
  • ITSM v4 Foundation, CompTIA A+, Network+, or Security+
  • Microsoft Certified: Microsoft 365 Administrator
  • Microsoft Certified: Azure Administrator Associate
  • Cisco Certified Network Associate (CCNA)


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