Operations Director for Food Service
22 hours ago
Thanh An Consultancy is seeking an experienced Operations Director to oversee the daily operations of our food service outlet. As a key member of our team, you will be responsible for ensuring smooth operation and maintaining quality standards of services.
Key Responsibilities:- Outlet Management: Oversee daily operations, manage staff, and maintain quality standards.
- Staff Rostering: Review and ensure adequate manpower for each outlet.
- Inventory Management: Analyse inventory levels and propose purchases.
- Performance Monitoring: Monitor and report sales, quality, and service performance.
- Sales Strategy: Develop strategies to achieve sales targets according to customers' profiles.
- Operational Budgeting: Plan operational budgets for the outlet.
- Crisis Management: Coordinate crisis response and recovery activities.
- Training and Development: Interview and train new staff.
- Kitchen Liaison: Communicate with Chef on guests' requirements.
- Budgeting: Experience in managing budgets and financial planning.
- Customer Experience: Proven track record in delivering excellent customer service.
- Business Continuity: Knowledge of business continuity planning and execution.
- Process Improvement: Ability to analyse and improve processes.
- Emerging Technology: Familiarity with emerging technologies and their applications.
- Customer Loyalty: Strategies to increase customer loyalty and retention.
- Workplace Safety: Commitment to maintaining a safe working environment.
- Food Quality: Ensuring high-quality food products and services.
- Inventory Control: Effective inventory management and control.
- Cashiering: Experience in handling cash and operating point-of-sale systems.
- Customer Satisfaction: Focus on delivering exceptional customer satisfaction.
- Customer Service: Providing excellent customer service and support.
- Scheduling: Effective scheduling and rostering of staff.
- Audit: Conducting audits and assessments to identify areas for improvement.
We offer a competitive salary package, including a base salary of $60,000 - $80,000 per annum, depending on experience.
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