Operations Director for Food Service

22 hours ago


Singapore THANH AN CONSULTANCY Full time

Thanh An Consultancy is seeking an experienced Operations Director to oversee the daily operations of our food service outlet. As a key member of our team, you will be responsible for ensuring smooth operation and maintaining quality standards of services.

Key Responsibilities:
  • Outlet Management: Oversee daily operations, manage staff, and maintain quality standards.
  • Staff Rostering: Review and ensure adequate manpower for each outlet.
  • Inventory Management: Analyse inventory levels and propose purchases.
  • Performance Monitoring: Monitor and report sales, quality, and service performance.
  • Sales Strategy: Develop strategies to achieve sales targets according to customers' profiles.
  • Operational Budgeting: Plan operational budgets for the outlet.
  • Crisis Management: Coordinate crisis response and recovery activities.
  • Training and Development: Interview and train new staff.
  • Kitchen Liaison: Communicate with Chef on guests' requirements.
Required Skills and Qualifications:
  • Budgeting: Experience in managing budgets and financial planning.
  • Customer Experience: Proven track record in delivering excellent customer service.
  • Business Continuity: Knowledge of business continuity planning and execution.
  • Process Improvement: Ability to analyse and improve processes.
  • Emerging Technology: Familiarity with emerging technologies and their applications.
  • Customer Loyalty: Strategies to increase customer loyalty and retention.
  • Workplace Safety: Commitment to maintaining a safe working environment.
  • Food Quality: Ensuring high-quality food products and services.
  • Inventory Control: Effective inventory management and control.
  • Cashiering: Experience in handling cash and operating point-of-sale systems.
  • Customer Satisfaction: Focus on delivering exceptional customer satisfaction.
  • Customer Service: Providing excellent customer service and support.
  • Scheduling: Effective scheduling and rostering of staff.
  • Audit: Conducting audits and assessments to identify areas for improvement.
Benefits:

We offer a competitive salary package, including a base salary of $60,000 - $80,000 per annum, depending on experience.



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