Customer Support Specialist

2 weeks ago

Singapore beBeeCustomerSupport Full time $4,000 - $8,000

As a key member of our support team, you will play a pivotal role in delivering exceptional service to our diverse customer base. Your passion for building strong relationships and commitment to excellence will drive our customers' success.

We are seeking a highly skilled Customer Support Specialist with 4-8 years of experience in the electronics industry. If you have a proven track record of providing top-notch support, possess excellent communication and interpersonal skills, and are eager to learn and grow with us, we want to hear from you

Responsibilities:

  • Backend Support: Provide timely and effective backend support to ensure seamless operations
  • Customer Relationship Management: Handle customer inquiries through phone calls, emails, and electronic communications
  • Order Processing: Process customer orders efficiently and accurately
  • Order Notification: Expedite orders and keep customers updated on shipments
  • Order Management: Manage open orders and ensure they meet customer requirements
  • Customer Assistance: Advise customers on upcoming schedules, shipments, and discrepancies
  • Follow-up: Follow up on critical orders to guarantee on-time delivery
  • Samples: Handle sample requests
  • Logistics: Coordinate with customers and logistics department for shipping

Required Skills and Qualifications:

  • Experience: 4-8 years of experience in customer support
  • Industry Experience: Preferably in the electronics industry
  • Skills: Excellent communication and interpersonal skills
  • Language: Proficient in English and Mandarin
  • Proficiencies: Proficient in using PCs and Microsoft Office applications
  • Growth Mindset: Eager to learn and grow with the support of a team and dedicated supervisor

What We Offer:

  • Training: Substantial training and guidance to help you succeed
  • Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
  • Networking: The opportunity to build strong connections with a diverse customer base
  • Bonuses: A bonus structure based on individual, team, and company performance
  • Competitive Salary: A competitive salary commensurate with experience and qualifications

Tell employers what skills you have

  • Electronics Component
  • Sales
  • Microsoft Office
  • Inventory
  • Administration
  • Customer Relationship Management
  • Data Entry
  • Freight
  • Networking
  • Semiconductors
  • Communication Skills
  • Team Player
  • Customer Service

The ideal candidate will be passionate about delivering exceptional service, possess excellent communication and interpersonal skills, and be eager to learn and grow with our team.

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