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Food and Beverage Operations Manager

2 months ago

Singapore SENTOSA BEACH RESORT PTE LTD Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Sentosa Beach Resort Pte Ltd. As a Food and Beverage Supervisor, you will be responsible for ensuring the highest level of service standards are maintained in our food and beverage outlets.

Key Responsibilities
  • Guest Service: Interact and engage with guests to ensure a memorable dining experience, maintaining high quality service standards.
  • Team Management: Motivate team members and maintain a high level of team cohesiveness, fostering a positive and productive work environment.
  • Conflict Resolution: Handle guest complaints effectively and professionally, resolving issues in a timely and satisfactory manner.
  • Service Excellence: Consistently look for opportunities to increase satisfaction levels for guests, ensuring their needs are met and exceeded.
  • Operational Support: Collaborate with managers to support daily operations, including forecasting, scheduling, and profitability evaluation.
  • Outlet Maintenance: Take responsibility for the overall look and feel of the outlet, including decor and atmosphere, in partnership with managers.
  • Food Safety: Maintain high standards of food hygiene and safety, ensuring a clean and safe environment for guests and staff.
Requirements
  • Passion for Food and Beverage: A genuine passion for the food and beverage industry, with a desire to deliver exceptional guest experiences.
  • Guest Interaction: A love for interacting with guests, with excellent communication and interpersonal skills.
  • Teamwork: A strong belief in the importance of teamwork, with the ability to work collaboratively with colleagues.
  • Service Delivery: A commitment to delivering high-quality guest service, with a warm and welcoming manner.
  • Experience: Preferably, experience working in a restaurant or hotel environment, with a strong understanding of food and beverage operations.
  • Personal Qualities: A self-starter with a positive attitude, a team player with excellent problem-solving skills.
  • Flexibility: Willingness to work shifts, including evenings and weekends, as required.
What We Offer
  • 5-Day Work Week: A stable and predictable work schedule, with a 5-day work week.
  • Learning and Development: Opportunities for career development and growth, with training and development programs to support your success.
  • Employee Benefits: Comprehensive medical and insurance coverage, as well as special employee discounts within the Shangri-La Group.
  • Duty Meals and Shuttle Bus: Duty meals and a shuttle bus service, making it easy to get to and from work.