Anti-Fraud Operations Manager

2 weeks ago

Singapore beBeeFraudPrevention Full time $80,000 - $120,000

Overview

  • This role offers a unique opportunity to lead a team of experts in fraud prevention and investigation within a fast-paced Telecommunications environment.

About the Position

We are seeking an experienced professional to lead our fraud prevention and investigation team. As Fraud Team Lead, you will play a critical role in overseeing fraud detection operations, conducting in-depth investigations, identifying fraud trends, and implementing mitigation strategies.

Your responsibilities will include:

Fraud Detection and Investigation

  • Supervise and mentor the fraud analysis team to ensure effective monitoring and investigation of potential fraud cases.
  • Monitor daily fraud alerts and suspicious activity across customer accounts, billing systems, SIM provisioning, and digital services.
  • Conduct thorough investigations into complex fraud incidents, including subscription fraud, identity theft, and other types of fraud.

Cross-Functional Collaboration

  • Collaborate with departments including Customer Service, Finance, Legal, and Technology to protect the company from internal and external fraud risks.

Key Qualifications

  • Proven experience in fraud prevention and investigation, preferably in a Telecommunications or Technology environment.
  • Strong leadership and mentoring skills, with ability to supervise and guide a team of experts.
  • Excellent analytical and problem-solving skills, with ability to identify and investigate complex fraud incidents.
  • Strong communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams.

Benefits

  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop and implement innovative fraud prevention and mitigation strategies.
  • Collaborative and supportive team environment.

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