Site Reliability Engineer

6 days ago


Singapore INFINITY CYBERSEC PTE. LTD. Full time

We are seeking a highly skilled and experienced Site Reliability Engineer to join our team at Infinity Cybersec PTE. LTD.

About the Role

This is an exciting opportunity for a seasoned Field Service Engineer to take on a new challenge and leverage their technical expertise to deliver exceptional support to our clients in the data center space.

Job Summary

The successful candidate will be responsible for providing top-notch onsite technical support for IT systems, including networks, servers, storage, and troubleshooting services. This role requires excellent customer service skills, strong technical knowledge, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Provide diagnostic and troubleshooting services for hardware, networks, storage, and system configurations.
  2. Ensure timely and professional responses to customer needs, maintaining effective communication throughout the troubleshooting and repair process.
  3. Assess current system usage to predict future needs, analyze and diagnose system issues remotely before arriving at the customer site.
  4. Be available for 24/7 customer support, including participating in After Hours Support Teams as assigned.
  5. Document system configurations, create reports on system performance, and follow customer-specific repair procedures.
Requirements

To be successful in this role, you will need:

  • Minimum 3 years of experience working with OEM data center hardware.
  • Proven field or data center technician experience with solid technical aptitude.
  • Experience supporting and troubleshooting networks, servers, and storage systems.
  • Understanding of OEM equipment, including Dell, IBM, HP, etc.
  • Ability to work long and/or unusual hours while maintaining effectiveness.
  • Strong customer service mindset with a focus on delivering solutions.
  • Valid driver's license with the ability to travel up to 75% of the time.
What We Offer

We offer a competitive salary of SGD $80,000 - SGD $110,000 per annum, depending on experience, plus benefits and opportunities for career growth.

Please note that this is an estimated salary range based on industry standards and location.

About Us

Infinity Cybersec PTE. LTD. is a leading provider of cybersecurity solutions, dedicated to protecting businesses from emerging threats. Our team is passionate about delivering exceptional support to our clients, and we are committed to helping them achieve their goals.



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