CareHub Operations Manager
13 hours ago
CareHub is seeking a highly skilled and motivated Senior Executive to support the day-to-day operations of the Care and Call Centre (CareHub). As a key member of the team, you will play a crucial role in meeting CareHub's service standards, key performance indicators (KPIs), and delivering a positive customer experience for residents and community partners.
Key Responsibilities
• Support the implementation of CareHub's functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows
• Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub's functions and facilitate adoption of new/improved workflows and SOPs
• Ensure that Call Centre Officers are properly trained and supported by a relevant knowledge management system to handle enquiries in the most professional and timely manner
• Develop and implement projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub's standards and KPIs
• Collaborate with stakeholders to drive and facilitate conversations to further develop CareHub and review its functions and initiatives which improve outcomes in tandem with the wider community ecosystem
About You
We are looking for someone who has a good bachelor's degree in any discipline, preferably with relevant Contact Centre/healthcare and operations related experience. You should have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes/meet project milestones. You should also be highly adaptable, resilient when faced with multiple demands, shifting priorities, and ambiguity, and have excellent analytical and organization skills with attention to details. A strong passion for service and innovation, with a quality improvement mindset is essential for this role.
What We Offer
We offer a competitive salary of SGD 8000 - 10000 per month, depending on experience, as well as opportunities for professional growth and development in a dynamic and supportive environment. If you are passionate about delivering exceptional customer experiences and driving business success, please submit your application.
-
CareHub Operations Manager
5 days ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout the RoleAs a CareHub Operations Manager at NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD., you will play a vital role in supporting the day-to-day operations of our Care and Call Centre (CareHub) to meet our service standards, key performance indicators (KPIs), and deliver a positive customer experience for residents and community partners.You will work...
-
Operations Manager
7 days ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout National University Health System PTE. LTD.National University Health System PTE. LTD. is a leading healthcare organization that offers comprehensive care to residents and community partners. As an Operations Manager, you will play a vital role in supporting the day-to-day operations of our Care and Call Centre (CareHub) to meet our service standards...
-
Operations Manager
2 weeks ago
Singapore National University Health System Pte. Ltd. Full timeNational University Health System Pte. Ltd.">Company OverviewAs part of the national HealthierSG initiative, NUHS Regional Health System Office is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of their own health. This...
-
Strategic Operations Manager
3 days ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout UsNational University Health System PTE. LTD. is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and innovative healthcare solutions.Job Title: Senior Executive (CareHub)Salary: SGD 90,000 - 120,000 per annumThis role is an exciting opportunity for a highly motivated and experienced professional to join...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeJob OverviewNATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is seeking a highly skilled Operational Excellence Manager to join our team in the Care and Call Centre. In this role, you will be responsible for supporting the day-to-day operations of the Care and Call Centre, ensuring that all activities are carried out in accordance with established service...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Senior Executive/Assistant Manager to join our team at the National University Health System PTE. LTD., overseeing the day-to-day operations of the Care and Call Centre (CareHub). The successful candidate will be responsible for ensuring that the CareHub's service standards, key performance indicators (KPIs), and...
-
Customer Experience Strategist
2 weeks ago
Singapore National University Health System Pte. Ltd. Full timeWe are seeking a highly skilled Customer Experience Strategist to join our team at the National University Health System Pte. Ltd.As a key member of our operations and partnerships team, you will be responsible for supporting the day-to-day operations of our Care and Call Centre, ensuring that we meet our service standards, key performance indicators (KPIs),...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout the RoleAs part of National University Health System Pte. Ltd.'s (NUHS) initiative to transform healthcare delivery, we are setting up a Care and Call Centre (CareHub) to support residents in western Singapore through phone calls, telemedicine, and digital communication platforms.We are seeking an exceptional Senior Executive Assistant to support the...
-
Assistant Care Coordinator, CareHub
7 days ago
Singapore National University Health System Full timeAssistant Care Coordinator, CareHub (2 years contract)National University Health System Singapore Job Description Regional Health System Office Job Responsibilities As an Assistant Care Coordinator in CareHub, you will be required to provide case management via a coordinated process of care planning and coordination, conduct post discharge phone call follow...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout the Role:As a Senior Operations Manager at National University Health System PTE. LTD., you will play a critical role in supporting the day-to-day operations of our Care and Call Centre, ensuring seamless delivery of high-quality services to residents and community partners.You will work closely with stakeholders and our CareHub team to develop and...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout UsNational University Health System Pte. Ltd. is a leading healthcare provider dedicated to delivering high-quality patient care.Job DescriptionWe are seeking an experienced Senior Executive/Assistant Manager to join our Care and Call Centre team.Job Summary:The successful candidate will be responsible for supporting the day-to-day operations of the...
-
Healthcare Operations Administrator
7 days ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeAbout UsNATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is a leading healthcare provider in Singapore, committed to delivering exceptional patient care and experience.Job Title: Healthcare Operations AdministratorEstimated Salary: SGD 42,000 - SGD 58,000 per annumJob Description:Key ResponsibilitiesServe as a knowledge champion for the Care and Call Centre,...
-
Dining Operations Manager
3 days ago
Singapore A OPERATIONS PTE. LTD. Full timeWe are looking for a highly skilled Dining Operations Manager to join our team at A OPERATIONS PTE. LTD.As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our dining facilities.Key Responsibilities:Provide high levels of customer service to all dinersDeliver food to...
-
Restaurant Operations Manager
5 days ago
Singapore A OPERATIONS PTE. LTD. Full timeAward-winning A OPERATIONS PTE. LTD. is seeking a highly skilled Restaurant Operations Manager to join our team in delivering exceptional customer experiences.With a strong focus on hospitality and high standards of service, we offer a dynamic work environment that encourages teamwork and growth.The ideal candidate will have a minimum of 1-2 years of...
-
Energy Infrastructure Manager
3 days ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeExperience the exciting world of renewable energy and infrastructure investing with Actis Manager Singapore PTE. LIMITED.We are seeking a talented Energy Infrastructure Manager to join our team in Singapore!About Actis Manager Singapore PTE. LIMITED:As a leading global investor in sustainable infrastructure, we deliver competitive returns for institutional...
-
Energy Infrastructure Investment Manager
5 days ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeJob OverviewWe are seeking a highly skilled Energy Infrastructure Investment Manager to join our team in Singapore. This is an exciting opportunity to work with a leading global investor in sustainable infrastructure and contribute to the growth of our business.Role SummaryThe successful candidate will be responsible for supporting deal-related activities,...
-
Data Center Operations Manager
7 days ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeJob OverviewWe are seeking a highly skilled Data Center Operations Manager to join our team at Microsoft Operations Pte Ltd. This is an exciting opportunity for individuals with experience in critical environment infrastructures and physical IT operations to contribute to the success of our data center services.As a key member of our operations team, you...
-
Digital Store Operations Manager
5 days ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRole OverviewWe are seeking an experienced Digital Store Operations Manager to join our Microsoft Operations Pte Ltd team in the Asia region. As a key member of our Consumer Sales Organization (CSO), you will be responsible for delivering business goals and driving revenue growth through effective Go-to-Market strategies.
-
Cloud Infrastructure Operations Manager
13 hours ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeJob DescriptionWe are seeking a skilled Cloud Infrastructure Operations Manager to join our team at Microsoft Operations PTE LTD. This role will be responsible for delivering core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.Key Responsibilities:Demonstrate...
-
Financial Operations Manager
1 day ago
Singapore A OPERATIONS PTE. LTD. Full timeA OPERATIONS PTE. LTD. is seeking a highly skilled Financial Operations Manager to join our team in Singapore.About the RoleThe Financial Operations Manager will play a critical role in managing the financial aspects of food and beverage operations, including cost calculation, control, and pricing planning. This position requires a strong understanding of...