Public Transportation Operations Specialist

4 days ago

Singapore beBeeTicketCollector Full time $3,000 - $4,500

Ticket Collector Role Overview

The Ticket Collector is a pivotal position in public transportation services, ensuring seamless operations and delivering exceptional customer experiences.

  • Key Responsibilities:
  • Fare Enforcement: Verify passengers hold valid tickets for their journey or entry, adhering to established regulations and standards.
  • Passenger Support: Address customer inquiries, resolve ticketing issues, assist with seating or other travel-related problems, promoting a positive passenger experience.
  • Safety and Security: Ensure passengers are safe, enforce rules and regulations, report any security concerns or restricted items to authorities, upholding the highest standards of safety and security.
  • Fare Collection & Dispute Resolution: Handle passengers without correct fare, explain consequences, offer solutions such as purchasing a new ticket, promoting transparency and fairness.
  • Record Keeping: Prepare charge sheets, manage ticket inventory, perform administrative tasks related to ticketing and operations, maintaining accurate records and efficient processes.
  • Customer Service: Provide friendly, courteous, and helpful service to diverse people, building trust and loyalty with passengers.
  • Communication Skills: Clearly and politely communicate with passengers, colleagues, and authorities, fostering effective collaboration and teamwork.
  • Conflict Resolution: Address and resolve issues, such as fare disputes, calmly and effectively, promoting a positive and respectful work environment.
  • Attention to Detail: Accurately check tickets and ensure compliance with regulations, maintaining high standards of accuracy and attention to detail.
  • Observational Skills: Notice any security issues or violations of rules and regulations, taking prompt action to maintain a safe and secure environment.

This role offers an exciting opportunity to work in a fast-paced environment, interact with people from diverse backgrounds, and contribute to the success of public transportation services, providing a challenging and rewarding career path.

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