Career Opportunity: Technical Support Professional
2 weeks ago
The role of an IT Support Specialist is to provide top-notch customer service by troubleshooting technical issues via phone, remote tools, and email on various operating systems. This includes delivering excellent support through thorough analysis and problem-solving skills.
Key Responsibilities:
- Deliver first-rate customer service by identifying and resolving technical issues efficiently.
- Utilize advanced communication skills to meet and exceed customers' expectations.
- Stay current with the latest operating systems and networking technologies to enhance support processes.
- Perform minor repairs to hardware, software, or peripheral equipment according to established company standards if required.
- Ensure proper recording, documentation, and closure of all tickets.
- Recommend procedure modifications or improvements to optimize the support process.
- Maintain and expand knowledge of help desk procedures, products, and services.
- Manage accounts and IT inventory records accurately and efficiently.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- Basic understanding of operating systems and networking technologies.
What We Offer:
- A competitive salary package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
To Apply:
Send your resume and cover letter to us. We look forward to hearing from you.
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