Global Moderation Process Improvement Specialist

3 days ago


Singapore TikTok Full time

The Global Moderation Process Improvement Specialist role at Tik Tok requires a skilled and detail-oriented professional who can lead strategic projects and develop plans to enhance operational processes. You will work closely with cross-functional partners to identify, assess, and resolve auto/human moderation-related issues in our products, systems, and processes.


About the Team:

We are part of the Governance and Experience (GNE) team, responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.


Key Responsibilities:
  • Manage queues and moderation platform configurations
  • Report on key metrics
  • Lead strategic projects and develop plans
  • Foster collaboration between leadership and cross-functional teams

Qualifications:

Bachelor's Degree in Mathematics, Business Administration, or a relevant field

5 years of experience in Trust & Safety or Content Moderation fields

Critical thinking ability and good problem-solving skills

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