Performance Management Specialist

4 weeks ago

Singapore IHiS Full time

About the Role

We are seeking a highly motivated and analytical Performance Management Specialist to join our IHiS team. As part of the METS Service Operations Division, this role will provide strategic analysis to support the Division and aligned departments. The Performance Management Unit (PMU) is focused on providing qualitative and quantitative analysis to drive informed decision-making.

Key Responsibilities

  • Support management in analyzing departmental performance against MSO Performance KPI/KSF.
  • Collate data from various business teams and consolidate information for analysis.
  • Establish data set structures for ease of data comparisons and analysis.
  • Identify trends and emerging issues impacting MSO Performance, with continuous updates and refinement of indicators.
  • Develop plans, initiatives, and programs to support the implementation of the MSO Dashboard, providing a summary view of MSO performance.
  • Consolidate and communicate the Division's financial position, providing financial data to support key decisions.
  • Support department members on financial matters while partnering with Corporate Finance.
  • Ensure cost recovery for resources and target savings from current tools and automation processes.
  • Review projected costs and revenue in conjunction with internal and external teams to ensure cost recovery and review/develop cost recovery and pricing models where required.
  • Partner with stakeholders on the annual workplan and budgeting/forecast exercise, supporting analysis and reviews of financial variances.
  • Enhance existing presentations to be concise and succinct using graphical representations.
  • Establish and enhance the resource management process to increase team productivity by rightsizing the team and matching skillsets to projects/maintenance support activities.
  • Provide division-wide central support, assisting with organization charts refresh, SharePoint design for data capture, asset/equipment tracking, group-wide hygiene KPI tracking, employee dashboard, and MSO Intranet enhancement, managing department HCloud needs.

Requirements

Qualification & Skill-sets (Functional & Technical)

  • Bachelor Degree in Technology/Accounting/Finance/Business Administration or Diploma with extensive working experience.
  • Masters Degree is a plus.
  • Financial Planning and Analysis (FP&A), Project Management, and/or consultancy experience is highly valued.
  • Experience in Technology management support function is a plus.
  • Advanced proficiency in Excel (Pivot Tables, data correlation, parsing data, etc.), PowerPoint presentation.
  • Knowledge of Service Now, SAP, MS Projects, MS SharePoint, MS Teams, MS Edge, HTML, Power BI, Tableau, Business Objects, VBA/Macro, Python is a plus.
  • Qualifications or experience in managing project performance/finance reporting matters is a plus.
  • Min 4 years or more of Working Experience.
  • Experience in Project Financial Management in a corporate environment.
  • Understanding Changes & Transformation (process re-engineering) in a corporate environment.
  • Data Set Structuring and Modelling Skill is a plus.
  • ITIL / ITSM knowledge is a good to have.
  • SLM (Service Level Management) knowledge & relevant Implementation experience is a strong advantage.

Soft skills

  • Self-starter with strong analytical skills, meticulous, and ability to manage and prioritize assigned objectives.
  • Ability to be concise and succinct in communication and thought process when interacting with management.
  • Logical and has ability to rationalize issues and proactively suggest plausible solutions.
  • Willingness to learn and be able to deep dive into financials/KPIs to explain variances.
  • Ability to think big picture and challenge status quo processes to provide value-added support to stakeholders.
  • Highly motivated and resourceful individual who will be able to work effectively and efficiently.
  • Team player who is able to interact with all levels of personnel/management.
  • Charisma, integrity, candor are traits especially essential for the success in this role.
  • Ability to learn, unlearn, and relearn.

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