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Senior Seller Performance Manager

2 months ago


Singapur, Singapore Shopee Full time
Job Description:

As a key member of the Shopee team, you will play a crucial role in driving seller performance improvement and leading a high-performing Seller Support Team. Your primary objective will be to analyze reports and operational metrics to identify areas for improvement and develop strategies to enhance seller performance and experience.

Key Responsibilities:
  • Lead projects aimed at improving seller performance on Shopee & SPX platform.
  • Analyze reports and operational metrics to identify areas for improvement.
  • Develop strategies and initiatives to enhance seller performance and experience.
  • Proactively identify non-performing sellers and devise improvement plans.
  • Lead and inspire a high-performing Seller Support Team, setting clear objectives and fostering a culture of excellence.
  • Define goals and KPIs for the team, ensuring alignment with organizational objectives.
  • Recruit, mentor and develop Seller Support members and nurture an environment where they can excel through encouragement and empowerment.
  • Drive cross-functional collaboration to streamline processes and enhance seller support effectiveness.
  • Anticipate and mitigate potential risks and challenges in seller support operations, proactively implementing solutions.
Requirements:
  • 7+ years of experience in a fast-paced environment (consulting, tech, e-commerce, logistics) with at least 3 years of team management experience.
  • Knowledge/experience in E-commerce and E-logistics is preferred.
  • Strong analytical skills, capable of deriving insights and solutions from complex data, and proficient in working with numbers and presentations.
  • Strategic mindset with the ability to think critically and anticipate future trends and challenges.
  • Excellent leadership and communication skills, demonstrated ability to inspire and motivate teams.
  • Proactive and results-oriented approach, displaying a strong sense of ownership and accountability.
  • Ability to forge strong professional relationships internally and externally, providing consistent, effective, and open communication in both English and Vietnamese.