Global Program Director

4 weeks ago


Singapore Hatch Asia Full time
Job Title: Global Program Lead

Company: Hatch Asia

Job Type: Full-time

Location: Remote

About the Role

We are seeking a highly skilled Global Program Lead to join our team at Hatch Asia. As a key member of our organization, you will be responsible for executing and optimizing global customer programs, ensuring seamless communication and delivery of customer solutions.

Key Responsibilities:

  • Establish clear KPIs and SLAs to drive global strategic operational roadmaps
  • Make decisions that prioritize customer success and bottom-line impact
  • Ensure efficient management and optimization of customer programs across multiple regions
  • Mentor and coach regional program management teams to deliver world-class service
  • Collaborate with internal and external partners to optimize program delivery and drive continuous improvement
  • Identify business opportunities and share them with the key account team
  • Conduct regular business reviews with customers to align program development with their evolving goals
  • Ensure business continuity and establish processes for seamless transitions
  • Identify and resolve recurring internal process inefficiencies
Requirements

To be successful in this role, you will need:

  • Minimum five years of relevant international transportation/logistics experience, involving direct customer interaction
  • Strong background in logistics for Retailers / FMCG type of companies
  • Transportation industry knowledge, ideally including understanding of international order management
  • Ability to engage and establish relationships with different levels and cultures
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply to this role.



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