Global Program Director
4 weeks ago
Company: Hatch Asia
Job Type: Full-time
Location: Remote
About the RoleWe are seeking a highly skilled Global Program Lead to join our team at Hatch Asia. As a key member of our organization, you will be responsible for executing and optimizing global customer programs, ensuring seamless communication and delivery of customer solutions.
Key Responsibilities:
- Establish clear KPIs and SLAs to drive global strategic operational roadmaps
- Make decisions that prioritize customer success and bottom-line impact
- Ensure efficient management and optimization of customer programs across multiple regions
- Mentor and coach regional program management teams to deliver world-class service
- Collaborate with internal and external partners to optimize program delivery and drive continuous improvement
- Identify business opportunities and share them with the key account team
- Conduct regular business reviews with customers to align program development with their evolving goals
- Ensure business continuity and establish processes for seamless transitions
- Identify and resolve recurring internal process inefficiencies
To be successful in this role, you will need:
- Minimum five years of relevant international transportation/logistics experience, involving direct customer interaction
- Strong background in logistics for Retailers / FMCG type of companies
- Transportation industry knowledge, ideally including understanding of international order management
- Ability to engage and establish relationships with different levels and cultures
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply to this role.
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