Technical Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Specialist to join our team in Singapore. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our organization.
As a Technical Support Specialist, you will be responsible for providing on-site and on-call support to ensure seamless operation of our systems. Your expertise in incident management, problem management, and root cause analysis will be crucial in resolving complex system issues.
Key Responsibilities:
- Perform shift work to provide 24/7 on-site or on-call support.
- Manage incidents and problems using SRE best practices and guidelines.
- Determine root causes of system issues and implement effective solutions.
- Conduct post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders.
Requirements:
- Diploma and above in a relevant field.
- At least 4 years of experience in application support and incident management.
- Ability to work 12-hour shifts (3-4 days a week) with a flexible schedule.
What We Offer:
- An estimated salary of SGD $60,000 - SGD $80,000 per annum.
- A competitive benefits package, including medical insurance and leave entitlements.
- The opportunity to work with a reputable organization in Singapore.
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