Technical Support Specialist

2 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team in Singapore. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our organization.

As a Technical Support Specialist, you will be responsible for providing on-site and on-call support to ensure seamless operation of our systems. Your expertise in incident management, problem management, and root cause analysis will be crucial in resolving complex system issues.

Key Responsibilities:

  • Perform shift work to provide 24/7 on-site or on-call support.
  • Manage incidents and problems using SRE best practices and guidelines.
  • Determine root causes of system issues and implement effective solutions.
  • Conduct post-resolution follow-ups to ensure problems have been adequately resolved.
  • Communicate application problems and issues to key stakeholders.

Requirements:

  • Diploma and above in a relevant field.
  • At least 4 years of experience in application support and incident management.
  • Ability to work 12-hour shifts (3-4 days a week) with a flexible schedule.

What We Offer:

  • An estimated salary of SGD $60,000 - SGD $80,000 per annum.
  • A competitive benefits package, including medical insurance and leave entitlements.
  • The opportunity to work with a reputable organization in Singapore.


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