Customer Support Specialist

1 week ago

Singapore beBeeTechnical Full time $2,000
Customer Support Specialist

This role entails providing technical assistance and support to customers.

Key Responsibilities
  • Act as the primary point of contact for customers seeking technical assistance
  • Employ diagnostic techniques and pertinent questions to resolve customer issues remotely
  • Determine the most suitable solution based on the issue and details provided by customers
  • Guide customers through the problem-solving process
  • Assist with onsite installation/service
  • Support RMA processing
  • Direct unresolved issues to senior support personnel
  • Provide accurate information on IT products or services
Essential Qualifications
  • Proven experience in a technician or customer support role
  • Familiarity with office automation products, databases, and remote control software
  • Good understanding of computer systems, mobile devices, and other technology products
  • Able to diagnose and resolve basic technical issues

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional service. If you are a tech-savvy individual with excellent communication skills, we encourage you to apply.

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