Cargo Operations Specialist

4 weeks ago


Singapore Trans Swift Line Pte Ltd Full time
Cargo Customer Service and Operations Role

We are seeking a highly skilled and experienced professional to join our cargo team as a Customer Service and Operations Specialist. As a key member of our team, you will play a crucial role in ensuring smooth operations and exceptional customer service within our cargo department.

Key Responsibilities:
  • Customer Service:
    • Respond promptly and professionally to customer inquiries via phone, email, or in-person.
    • Provide accurate information about cargo services, rates, schedules, and policies.
    • Assist customers with booking, tracking, and updating shipments.
    • Address customer concerns or complaints promptly and effectively, striving for customer satisfaction.
  • Operational Support:
    • Coordinate with Dnata warehouse staff to ensure timely loading and unloading of cargo.
    • Prepare shipping documentation, including bills of lading, customs forms, and other relevant paperwork.
    • Monitor and track shipments to ensure they are progressing according to schedule.
    • Coordinate with freight forwarders, and other stakeholders to arrange transportation and logistics.
  • Administrative Tasks:
    • Maintain accurate records of shipments, including tracking numbers, delivery dates, and any issues encountered.
    • Prepare reports on cargo volumes, service performance, and customer feedback as needed.
    • Assist with inventory management, including stock counts, replenishment of ULD and reconciliation.
  • Compliance and Safety:
    • Ensure compliance with all relevant regulations and safety standards, including those related to hazardous materials, customs, and security.
    • Stay informed about changes in regulations or industry best practices and implement necessary updates or training.
Requirements:
  • Minimum 3 years of experience in customer service or operations, preferably in cargo or logistics.
  • Strong communication and interpersonal skills.
  • Positive attitude and ability to work effectively in a team.
  • Excellent organizational and multitasking abilities.
  • Proficiency in MS Office and cargo management systems.
  • Knowledge of international shipping procedures and regulations preferred.
  • Ability to thrive in a fast-paced environment.
Education:
  • Diploma or equivalent required.
  • Additional certification or training in logistics or supply chain management is advantageous.


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