Ecommerce Operations Specialist

2 days ago


Singapore VALOUR PETS GLOBAL PTE. LTD. Full time
Job Description

We are seeking an Ecommerce Operations Specialist to join our team at VALOUR PETS GLOBAL PTE. LTD.

About the Role

This is a full-time position responsible for managing online order processing, ensuring timely follow-up on all online orders, and responding promptly to customer inquiries and messages. The ideal candidate will be proficient in seller platforms such as Shopee and Lazada, adept at managing platform sales, and able to perform adhoc duties given to support the e-commerce team.

Responsibilities
  1. Manage online order processing efficiently to ensure seamless customer experience.
  2. Ensure timely follow-up on all online orders to prevent delays and resolve any issues promptly.
  3. Respond promptly to customer inquiries and messages via various channels to provide excellent customer service.
  4. Collaborate closely with the warehouse team to maintain optimized inventory levels and prevent stockouts.
Requirements

To succeed in this role, you should have:

  • No prior experience needed; we provide comprehensive training.
  • A minimum Diploma in any field.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) is a plus.
  • A positive attitude and ability to collaborate effectively within a team.
Preferred Skills

The following skills are highly desirable:

  • Negotiation skills.
  • Design expertise.
  • Microsoft Office proficiency.
  • Social media marketing skills.
  • Inventory management skills.
  • Marketing strategy development.
  • Digital marketing expertise.
Salary and Benefits

We offer a competitive salary of SGD 35,000 - SGD 50,000 per annum, depending on experience, plus attractive benefits including medical insurance, annual leave, and opportunities for professional growth and development.



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