Sales & Service Account Manager

2 weeks ago


Singapore UNION JACK ELEVATOR PTE LTD Full time
Job Summary

We are seeking an experienced and customer-focused professional to manage and nurture client relationships while ensuring that service delivery meets client expectations.

The ideal candidate will act as the primary point of contact for clients, coordinate with internal teams, and ensure that all service-level agreements (SLAs) are met or exceeded.

Key Responsibilities
  • Client Relationship Management
    • Develop strong relationships with key stakeholders to understand their needs and objectives.
    • Monitor client satisfaction and address any concerns or issues promptly.
    • Conduct regular client reviews to assess performance against SLAs and identify areas for improvement.
  • Service Delivery Coordination
    • Work closely with internal teams (e.g., operations, customer support, technical) to ensure seamless service delivery.
    • Ensure all services are delivered according to agreed SLAs and within budget.
    • Track service performance metrics and prepare reports for clients.
    • Manage and escalate critical service issues while ensuring timely resolution.
  • Business Growth & Retention
    • Identify upselling or cross-selling opportunities within assigned accounts to drive revenue growth.
    • Propose new solutions to meet evolving client needs.
    • Negotiate contract renewals, ensuring continued client satisfaction.
    • Assist in developing strategic account plans to grow key accounts.
  • Reporting & Documentation
    • Prepare detailed service reports, including metrics on performance, problem resolution, and client feedback.
    • Maintain accurate client records, including meeting notes, contracts, and service agreements.
    • Provide feedback to internal teams regarding client requests and service improvements.
Requirements
  • Bachelor's degree or Diploma in Business, Marketing, or a related field.
  • Minimum 3-5 years of experience in account management or customer service, preferably in a technical or engineering-focused industry.
  • Proven ability to manage multiple accounts and maintain strong relationships with key clients.
  • Strong understanding of service management, contract administration, and service delivery models.
  • Understanding of engineering concepts and ability to discuss technical aspects of products and services with clients.
  • Excellent communication, negotiation, and presentation skills.
  • Analytical skills to assess and improve service performance.
  • Strong problem-solving abilities and a proactive approach to handling client issues.
  • Mature, seasoned professional with extensive experience managing client relationships and service delivery.
  • Strong ability to navigate complex client issues with diplomacy, patience, and confidence, reflecting a high degree of professionalism.
  • Ability to work independently and within a team.

  • Account Executive

    4 months ago


    Singapore AMBER BUSINESS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAdministrative Executive cum accountant assistant行政兼会计助理Job Description工作范围1. Preparing secretarial documents as assigned. (Training and sample will be provided)准备秘书相关的行政文件(会提供培训与文件模版)2. Basic understanding on BS, P&L, GL, AR,...


  • Singapore HEWLETT-PACKARD SINGAPORE (SALES) PTE. LTD. Full time

    Roles & ResponsibilitiesHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our...


  • Singapore TASTYFOOD SALES & MARKETING PTE. LTD. Full time

    Job Title: Channel ExecutiveJoin TASTYFOOD SALES & MARKETING PTE. LTD. as a Channel Executive and take on a challenging role that requires strategic thinking, leadership, and sales expertise.Roles and Responsibilities:Lead the General Trade team to achieve sales targets, increase profitability, and drive business growth.Develop and nurture allocated channel...


  • Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    Job Title: Senior Customer Success Account ManagerAt MICROSOFT REGIONAL SALES PTE. LTD., we are seeking a highly skilled Senior Customer Success Account Manager to join our team. As a key member of our organization, you will be responsible for working with our US team focused on Big 4 Professional Services firms and coordinating local teams across APAC to...


  • Singapore UNION JACK ELEVATOR PTE LTD Full time

    Job Title: Sales & Service Account ManagerWe are seeking a seasoned Sales & Service Account Manager to join our team at UNION JACK ELEVATOR PTE LTD. As a key member of our organization, you will be responsible for managing and nurturing client relationships, ensuring service delivery meets client expectations, and driving business growth.Key...


  • Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Job Title: Service Equipment and Compliance AssociateWe are seeking a highly skilled Service Equipment and Compliance Associate to join our team at Cummins Sales and Service Singapore Pte. Ltd. in Tuas, Singapore. This is an onsite role reporting to the Service Operation Manager.Key Responsibilities:Coordinate operations through interaction with operations...


  • Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Job Title: Service Equipment and Compliance AssociateWe are seeking a highly skilled Service Equipment and Compliance Associate to join our team at Cummins Sales and Service Singapore Pte. Ltd. in Tuas, Singapore. This is an Onsite role reporting to the Service Operation Manager.Key Responsibilities:Coordinate operations through interaction with operations...

  • Service Technician

    1 day ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Service Technician Job DescriptionCummins Sales and Service Singapore Pte. Ltd. is seeking a skilled Service Technician to join our team in Tuas, Singapore. As a Service Technician, you will be responsible for providing technical support for Cummins products, primarily in Automotive, Industrial, and Marine applications.Key Responsibilities:Diagnose and...


  • Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    Roles & ResponsibilitiesOverviewThe Big 4 APAC Technology Strategy Lead works with the US team focused on Big 4 Professional Services firms and coordinates local teams across APAC to gather data, collaborate on performance metrics, and identify risks.Acting as the customer-facing CTO for the APAC region, this role partners with customers to provide...


  • Singapore UNION JACK ELEVATOR PTE LTD Full time

    Roles & ResponsibilitiesJob Summary:We are looking for an experienced and customer-focused Sales Service Account Manager to manage and nurture client relationships while ensuring that service delivery meets client expectations.The ideal candidate will act as the primary point of contact for clients, coordinate with internal teams, and ensure that all...

  • Service Technician

    1 week ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Service Technician Job DescriptionCummins Sales and Service Singapore Pte. Ltd. is seeking a skilled Service Technician to join our team in Tuas, Singapore. As a Service Technician, you will be responsible for providing technical support for Cummins products, primarily in Automotive, Industrial, and Marine applications.Key Responsibilities:Diagnose and...

  • Service Technician

    2 weeks ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Service Technician Job DescriptionCummins Sales and Service Singapore Pte. Ltd. is seeking a skilled Service Technician to join our team in Tuas, Singapore. As a Service Technician, you will be responsible for providing technical support for Cummins products, primarily in Automotive, Industrial, and Marine applications.Key Responsibilities:Diagnose and...

  • Service Technician

    1 week ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Service Technician Job DescriptionCummins Sales and Service Singapore Pte. Ltd. is seeking a skilled Service Technician to join our team in Tuas, Singapore. As a Service Technician, you will be responsible for providing technical support for Cummins products, primarily in Automotive, Industrial, and Marine applications.Key Responsibilities:Diagnose and...


  • Singapore HEWLETT-PACKARD SINGAPORE (SALES) PTE. LTD. Full time

    Roles & ResponsibilitiesHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our...


  • Singapore UNION JACK ELEVATOR PTE LTD Full time

    Job SummaryWe are seeking an experienced Sales and Service Account Manager to manage and nurture client relationships, ensuring service delivery meets client expectations.The ideal candidate will act as the primary point of contact for clients, coordinating with internal teams and ensuring all service-level agreements (SLAs) are met or exceeded.A strong...


  • Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Sales Account Manager (Financial Services), the role is to “hunt” for new opportunities within the assigned territory, that may be currently small or whitespace. This person is to lead the deal strategy including shaping NCS’s value proposition & partnerships within and outside NCS. Leveraging on his/her expertise in...

  • Accounting Manager

    2 weeks ago


    Singapore AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Accounting Manager to join our team at AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD. as an Assistant Manager, Commercial Accounting. The successful candidate will be responsible for overseeing a team to ensure that assigned portfolios are completed and deliverables are met on time.Key ResponsibilitiesClient Relationship...

  • Accounting Manager

    1 day ago


    Singapore AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD. Full time

    Job Title: Assistant Manager, Commercial AccountingWe are seeking an experienced Assistant Manager to join our Commercial Accounting team at AOYAMA SOGO OUTSOURCING SERVICE PTE. LTD. The successful candidate will be responsible for overseeing a team to ensure that assigned portfolios are completed and deliverables are met on time.Key Responsibilities:Manage...


  • Singapore HEWLETT-PACKARD SINGAPORE (SALES) PTE. LTD. Full time

    Job Title: Enterprise Storage Sales SpecialistHewlett Packard Enterprise is a global leader in the edge-to-cloud technology space, helping companies connect, protect, analyze, and act on their data and applications. We are seeking a highly skilled Enterprise Storage Sales Specialist to join our team in Singapore.Job Summary:The Enterprise Storage Sales...


  • Singapore Delta Capita Group Full time

    About the RoleWe are seeking an experienced Sales Account Manager to join our Global Sales Team at Delta Capita Group. As a key member of our team, you will be responsible for refining, implementing, and running a sales strategy across our offerings in the Financial Services sector.Key ResponsibilitiesIdentify and Develop New Business Opportunities:...