F&B Training Specialist
2 weeks ago
We are seeking a highly skilled and experienced Training Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a Western Cuisine Trainer. As a key member of our team, you will be responsible for delivering high-quality training programs to our Service and Kitchen crew, focusing on improving business performance, building a high-performance team, and ensuring excellent customer service and product quality.
Key Responsibilities- Deliver Training Programs: Design and deliver training sessions to Service and Kitchen crew, aligned with business objectives and training priorities.
- Conduct Induction Sessions: Provide comprehensive induction training to new employees, ensuring they have the necessary skills and knowledge to excel in their roles.
- Training Needs Analysis: Identify training needs, conduct evaluations, and update training programs to ensure they meet the evolving needs of our business.
- Coaching and Feedback: Provide regular coaching and feedback to crew members and managers, helping them to improve their performance and achieve their goals.
- Standard Operating Procedures: Ensure that all team members, including managers, consistently follow Standard Operating Procedures (SOPs) to maintain high operational standards.
- New Product Training: Conduct training for new products, ensuring consistency in the delivery and quality of the product.
- Collaboration with Management: Work closely with management to ensure that training objectives align with business goals, driving continuous improvement.
- Hands-on Coaching: Provide hands-on coaching to upskill staff and reinforce best practices, ensuring that our KPIs are met.
- Experience: Minimum 2 years of experience as a Field Trainer, ideally in the F&B industry.
- Training Certification: With Training certification is preferable.
- Technical Skills: Proficiency in Microsoft Office applications.
- Leadership and Coaching: Strong ability to coach and mentor not only crew members but also managers to ensure leadership and operational consistency.
- Continuous Improvement: Ability to identify gaps in knowledge or performance and implement effective training solutions.
- Driving Results: Experience in driving continuous improvement through the reinforcement of SOPs and best practices across all levels of staff.
- Engaging Training Programs: Strong ability to deliver engaging training programs, capture learner attention, and help employees develop necessary skills for their roles through clear instruction, information, and practice.
- Leadership and Growth: The ability to inspire, lead, and grow people.
- Flexibility: Willingness to work weekends and evening shifts if required.
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