Computer Systems Professional

1 week ago

Singapore beBeeTechnical Full time $60,000 - $80,000
We are seeking a diligent and customer-focused professional to fill the role of IT Support Specialist. As the primary point of contact for our employees, you will provide technical assistance and support related to computer systems, hardware, and software. Your key responsibility is to ensure the smooth operation of our technology infrastructure, enabling our staff to work efficiently and effectively.Key Responsibilities:The ideal candidate will possess strong problem-solving skills and a solid technical background. Key responsibilities include:
  • Providing Technical Support: Respond to user inquiries via help desk ticketing system, phone, email, and in-person requests. Diagnose and resolve technical hardware and software issues.
  • Troubleshooting & Problem-Solving: Identify, research, and resolve a wide range of technical problems in a timely manner. Escalate complex issues to senior IT staff when necessary.
  • User Account Management: Assist with onboarding and offboarding processes, including creating user accounts, assigning permissions, and configuring equipment (laptops, phones, etc.).
  • Hardware & Software Setup: Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, printers, mobile devices, and other peripherals.
  • Software Assistance: Install and support authorized software applications. Assist users with Office 365 Suite, Google Workspace, and other business-critical applications.
  • Network Support: Provide basic network troubleshooting (connectivity, VPN, Wi-Fi) and assist with the maintenance of network equipment.
  • Documentation: Maintain clear and concise documentation of procedures, solutions, and inventory in the IT knowledge base.
  • System Maintenance: Perform routine system updates, patches, and maintenance tasks.
  • Security Compliance: Adhere to and promote IT security best practices and company policies.

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