Sales Support Associate

3 days ago


Singapur, Singapore Fitch Ratings Full time
About Fitch Solutions

Fitch Solutions is a leading provider of data, research, and analytics that help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment.

Job Summary

We are seeking a Sales Support Associate to join our team in Singapore. The successful candidate will provide administrative support to the Sales team, process opportunities and agreements, and troubleshoot technical and user-related issues.

Key Responsibilities
  • Support the Sales Team in processing Salesforce opportunities and agreements daily.
  • Troubleshoot both technical and user-related issues.
  • Advise Sales on the best practices for contract processing via Salesforce.
  • Work with the sales teams to increase their knowledge of the Salesforce Contract Lifecycle Management process.
  • Identify and report Salesforce system bugs and enhancements to the Salesforce Product Owner.
  • Improve sales processes within the Salesforce environment.
  • Maintain up-to-date supporting documentation and internal systems.
Requirements
  • Experience in a Sales Support function.
  • Demonstrable knowledge of sales processes using a CRM tool such as Salesforce.
  • Customer service orientation (Sales Teams are your client).
  • Strong analytical and creative problem-solving skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in written and verbal communication in English.
  • Excellent organizational skills.
  • Ability to work effectively with all levels of the organization; track record of developing relationships grounded in trust and credibility.
What We Offer
  • Excellent opportunity for the right candidate in a time of expansion of size and responsibilities within the team.
  • Opportunity to gain experience and knowledge of Fitch Solutions products and operational processes.


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