Transportation Operations Manager

3 weeks ago


Singapur, Singapore SMRT Corporation Ltd Full time

Job Purpose

The Transportation Operations Manager will be responsible for overseeing the planning, monitoring, and execution of transportation commitments by transport providers to ensure fulfillment of customer service standards in an Operations Control Center (OCC) environment.

Key Responsibilities

The Transportation Operations Manager will be responsible for:

  • Tracking and monitoring transportation commitments, ensuring acknowledgement and fulfillment by the respective transport providers.
  • Monitoring real-time traffic and transportation operations, resolving any incidents and reporting them in a timely manner.
  • Managing customer feedback and resolving them expeditiously to ensure customer service standards.
  • Working with partner agencies to ensure readiness of commitment portal and systems.
  • Participating in continuous improvement activities in the areas of planning, operations, performance, and process reviews.
  • Performing the above activities in accordance with stipulated Work Instructions and SOPs.

Qualifications & Work Experience

The ideal candidate will have:

  • A GCE 'A' Levels or Diploma in any discipline.
  • Willingness to work on rotating shifts, including weekends.
  • Prior experience in operations/transportation industry is preferred.

Skills

The Transportation Operations Manager will require:

  • Strong written and oral communication skills to interact professionally with clients and users.
  • Proficiency in Microsoft Office Excel, PowerPoint, and Word.
  • Experience in Fleet Management Systems and OCC operations will be an advantage.

Generic Skills

The Transportation Operations Manager will need:

  • Excellent multitasking skills.
  • Critical thinking skills.
  • Team player skills.
  • Good time-management, interpersonal, and communication skills.

About SMRT Corporation Ltd

SMRT Corporation Ltd is a leading mobility solutions and services provider.



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