
Operations Manager
3 days ago
**Job Title:** Terminal Operations Manager
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The ideal candidate will have a proven track record of managing large-scale hardware deployment projects, with expertise in payment terminal hardware/software configurations and understanding of networking (Wi-Fi, Ethernet, cellular). They will also have experience with PCI compliance and payment security standards, as well as proficiency with deployment management tools and CRM systems.
Key responsibilities include overseeing end-to-end payment terminal deployment projects from planning to execution, developing and implementing standardized installation protocols, SLAs, and KPIs, optimizing deployment workflows to reduce downtime and improve efficiency, and managing junior deployment staff on installation protocols and troubleshooting.
In addition, the successful candidate will conduct training programs to upskill team members on systems and new technologies, establish performance metrics and conduct regular team evaluations, serve as an escalation point for complex hardware/software issues, and ensure all deployments comply with company security standards.
They will also liaise with Product and Technology teams to provide field feedback for improvements, act as a primary contact for enterprise merchant deployments and key accounts, manage relationships with logistics partners, vendors, and third-party contractors, and collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.
Requirements include 8+ years in field operations management, with 3+ years in payment terminal/POS deployment, a proven track record managing large-scale hardware deployment projects, experience with PCI compliance and payment security standards, and expertise in payment terminal hardware/software configurations.
The successful candidate will be a strong communicator and problem-solver with excellent leadership skills, who is able to motivate and develop a team to achieve business objectives. They will be able to analyze deployment metrics (success rates, turnaround time, issues) and prepare executive reports on deployment progress and challenges.
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