Concierge and Bell Operations Lead

1 month ago


Singapore Marriott International Full time
Job Description

The Concierge and Bell Operations Lead is responsible for ensuring the day-to-day services of the Concierge and Bell operations are carried out efficiently and effectively.

Key Responsibilities:
  1. Servicing Guests: Welcoming and greeting guests with a smile, providing information about local attractions, making reservations at restaurants and attractions, and assisting with ground transportation arrangements.
  2. Bell Stand Management: Maintaining the cleanliness and condition of the Marriott flag, reporting abnormalities to FOM / AFOM / DM, and supervising Bellman and Doorman activities.
  3. Concierge Services: Providing hotel guests with information about services and facilities of the hotel, escorting arriving and departing guests, delivering packages and luggage, maintaining short-term and long-term luggage storage, reviewing daily movement logs, and responding to internal and external emails and tele-enquiries.
  4. Training and Development: Attending daily briefing, conducting 15 minutes training for Bell associates, and submitting monthly training calendar to FOM.
  5. Coordination and Communication: Maintaining good and consistent coordination with Front Desk and At-Your-Service teams, facilitating the delivery of guest luggage, room changes, and ad-hoc duties.
Requirements:
  • Qualification: Minimum qualification of GCE 'N' level
  • Experience: At least 1 year of experience in handling Senior Bellman / Bellman position
  • Knowledge: General knowledge of Singapore city
  • Skills: Great communication & interpersonal skills, great teamwork, and ability to start work within short notice period

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