Operations Director, Facilities Management

5 days ago


Singapore NTUC Health Full time
About the Role

This is a key leadership position within our Operations team at NTUC Health. The successful candidate will be responsible for driving operational excellence in our Nursing Home.

Key Responsibilities
  • Assist the Operations Manager in managing daily operations and ensuring compliance with regulatory, licensing, safety, and environmental requirements.
  • Lead, train, supervise, and mentor staff in areas such as Facilities Management, Repair and Maintenance, Fire Command Centre, and Transportation sections of the Operations department.
  • Identify and perform necessary maintenance on buildings and facilities.
  • Conduct inspections to evaluate the maintenance condition and identify necessary corrective actions.
  • Report deficiencies as they occur and request emergency or routine service.
  • Oversee and manage appointed contractors to ensure they conform to required standards.
  • Manage contracts, raise Purchase Orders (POs), and activate renewals when due.
  • Perform administrative duties, including developing and maintaining operating procedures, verifying invoices, monitoring expenses, and assisting in budget exercises.
  • Oversee fire safety measures in the nursing home.
  • Participate in work process improvement and technology enhancement projects.
  • Manage and supervise a team of operations assistants, including recruitment, discipline, and performance appraisal.
  • Ensure the facilities team complies with workplace safety standards.
  • Manage outsource vendors to schedule servicing in a timely manner and submit service reports to MOHH iham before timelines.
Qualifications and Requirements
  • Min Diploma/Degree in Business/Building/Facilities Management/Engineering or equivalent with 3 years relevant experience, of which 1 year in a supervisory role.
  • Familiarity with government agency regulations (MOH, NEA, BCA, SCDF).
  • Good report-writing skills.
  • Able to respond quickly to emergency matters after office hours.
  • Experience in project management and budgeting.
  • Independent with high organizational skills.
  • Able to work well under pressure and deliver within tight timelines.
  • Team player with excellent interpersonal and negotiating skills.
  • Proficient in MS Office & Google Workspace (Google Sheets, Google Docs, Google Forms).


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