Senior Operational Excellence Director for Payment Operations

4 weeks ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Lead Payment Operations Team to Drive Operational Excellence

We are seeking a seasoned Senior Operational Excellence Director to lead our Payment Operations team in driving operational excellence and supporting Wise's mission in the APAC region.

The ideal candidate will have a proven track record of delivering results, leading high-performing teams, and driving strategic direction. This role offers an exceptional opportunity to join a dynamic and innovative company that is shaping the future of international money transfers.

About the Role:
  • Lead a team of strong Payment Operations Team Leads, empowering them to drive operational excellence and build resilient teams;
  • Develop and implement strategic plans to improve operational efficiency, scalability, and customer experience;
  • Collaborate closely with cross-functional teams, including Product and Engineering, to identify opportunities for improvement and drive impactful initiatives;
  • Analyze data and set targets to drive business growth and ensure operational KPIs and SLAs are consistently met;
  • Foster a culture of innovation, accountability, and continuous learning within the team;
  • Prioritize the customer experience, ensuring that payment operations processes are seamless, efficient, and customer-centric;
About You:
  • At least 3+ years of experience in a leadership role, preferably in payment operations or a related field;
  • A proven track record of delivering results, driving strategic direction, and leading high-performing teams;
  • Strong analytical skills, with the ability to analyze data and set targets to drive business growth;
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders and build strong relationships;
  • A passion for customer experience, technology, and team building;
  • Certifications such as PMP, Lean Six Sigma, or similar would be an asset;
What We Offer:
  • A competitive salary range of SGD $120,000 - $180,000 per annum, depending on experience;
  • A dynamic and innovative work environment, with opportunities for professional growth and development;
  • A diverse and inclusive team culture, with a focus on employee well-being and satisfaction;
  • A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off;


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