
Chief Customer Relationship Officer
5 days ago
The Assistant Customer Experience Manager plays a pivotal role in fostering strong customer relationships by ensuring seamless aftersales support, timely resolution of complaints, and continuous improvement of service standards. Their duties involve leading the customer service team's daily operations, guaranteeing service excellence and adherence to company policies.
Key Responsibilities:
- Oversee the day-to-day activities of the customer service team, emphasizing exceptional service delivery and compliance with established protocols.
- Monitor customer satisfaction levels through surveys and data analysis, utilizing insights to inform improvements.
- Effectively manage customer complaints, providing solutions that balance customer satisfaction, costs, and regulatory requirements.
- Collaborate with the Service Manager to design and implement strategies enhancing customer service capabilities.
- Conduct face-to-face meetings with customers as necessary to resolve concerns.
- Coordinate across departments to deliver a cohesive and seamless service experience for customers.
Required Skills & Qualifications:
• Aftersales Support
• Customer Service Operations Management
• Customer Experience Enhancement
• Compliance Management
• After Sales Support
• Front Line Customer Service Leadership
• Customer Satisfaction Analysis
• Automotive Industry Knowledge
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