Patient Service Associate

1 day ago


Singapore SATA COMMHEALTH Full time
Job Summary

We are seeking a highly skilled and motivated Patient Service Associate to join our team at SATA COMMHEALTH. As a Patient Service Associate, you will be responsible for providing exceptional customer service to internal and external customers, while ensuring the smooth operation of our medical centre.

Key Responsibilities
  • Cashiering & Medical Records Management
    • Accurately collect payments and reconcile end-of-day sales with cash settlement and other transaction records.
    • Perform cashiering duties with attention to detail and accuracy.
    • Ensure timely dispatching of medical reports and proper records documentation in line with PDPA requirements.
    • Tally and verify end-of-day collection and supporting documents.
  • Administration and Personnel
    • Receive and register patients at the medical centre or mobile medical services event.
    • Accurately schedule appointments and register patients via clinic system, updating personal particulars as needed.
    • Verify patient identifiers and ensure accurate registration, including verification of tests/procedures ordered by doctors.
    • Communicate relevant instructions to patients prior to tests/procedures.
    • Ensure accurate completion of Authorization Forms with patient endorsement and approval.
    • Apply promotions and discount vouchers accurately and validate utilization via clinic system.
    • Adhere to policy and standard operating procedures.
    • Ensure accuracy and completeness of important documents before dispatch.
    • Enter clinical data accurately into computer system.
    • Attend briefing and departmental meetings.
    • Deploy to other medical centres or Mobile Medical Services as needed.
  • Public Relations
    • Provide high-standard professional services to customers.
    • Maintain a warm, friendly, safe, clean, and customer-centered work environment.
  • Equipment, Supplies, and Maintenance
    • Manage inventory of equipment and perform maintenance tasks.
    • Report machine breakdowns or damage to property to Centre Manager.
    • Ensure adequate supplies of stationery and consumables.
  • Others
    • Stay up-to-date with product knowledge.
    • Attend training sessions assigned by Centre Manager/Mobile Medical Services Manager.
    • Maintain a safe and clean environment for patients at all times.
    • Accompany patients to various departments as needed.
    • Perform other tasks assigned by Centre Manager.
    • Travel to different medical centres as required.

Requirements

  • Product knowledge
  • Housekeeping
  • Healthcare
  • Phlebotomy
  • Administration
  • Public Relations
  • Cashiering
  • Administrative Support
  • Patient Registration
  • Medical Records
  • Appointment Scheduling
  • Professional Services

How to Apply

Interested applicants are invited to submit their detailed resumes, including current and expected salary, via the APPLY NOW link.

Only shortlisted candidates will be notified.



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