Patient Service Associate
1 day ago
We are seeking a highly skilled and motivated Patient Service Associate to join our team at SATA COMMHEALTH. As a Patient Service Associate, you will be responsible for providing exceptional customer service to internal and external customers, while ensuring the smooth operation of our medical centre.
Key Responsibilities- Cashiering & Medical Records Management
- Accurately collect payments and reconcile end-of-day sales with cash settlement and other transaction records.
- Perform cashiering duties with attention to detail and accuracy.
- Ensure timely dispatching of medical reports and proper records documentation in line with PDPA requirements.
- Tally and verify end-of-day collection and supporting documents.
- Administration and Personnel
- Receive and register patients at the medical centre or mobile medical services event.
- Accurately schedule appointments and register patients via clinic system, updating personal particulars as needed.
- Verify patient identifiers and ensure accurate registration, including verification of tests/procedures ordered by doctors.
- Communicate relevant instructions to patients prior to tests/procedures.
- Ensure accurate completion of Authorization Forms with patient endorsement and approval.
- Apply promotions and discount vouchers accurately and validate utilization via clinic system.
- Adhere to policy and standard operating procedures.
- Ensure accuracy and completeness of important documents before dispatch.
- Enter clinical data accurately into computer system.
- Attend briefing and departmental meetings.
- Deploy to other medical centres or Mobile Medical Services as needed.
- Public Relations
- Provide high-standard professional services to customers.
- Maintain a warm, friendly, safe, clean, and customer-centered work environment.
- Equipment, Supplies, and Maintenance
- Manage inventory of equipment and perform maintenance tasks.
- Report machine breakdowns or damage to property to Centre Manager.
- Ensure adequate supplies of stationery and consumables.
- Others
- Stay up-to-date with product knowledge.
- Attend training sessions assigned by Centre Manager/Mobile Medical Services Manager.
- Maintain a safe and clean environment for patients at all times.
- Accompany patients to various departments as needed.
- Perform other tasks assigned by Centre Manager.
- Travel to different medical centres as required.
Requirements
- Product knowledge
- Housekeeping
- Healthcare
- Phlebotomy
- Administration
- Public Relations
- Cashiering
- Administrative Support
- Patient Registration
- Medical Records
- Appointment Scheduling
- Professional Services
How to Apply
Interested applicants are invited to submit their detailed resumes, including current and expected salary, via the APPLY NOW link.
Only shortlisted candidates will be notified.
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