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2 weeks ago
The role of a Customer Solutions Architect is to provide strategic technical leadership to customers, driving the adoption and expansion of data ecosystems through engagement, advocacy, and opportunity progression.
This involves blending technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.
Key ResponsibilitiesCustomer Advocacy and Relationship Leadership:
- Establish trusted relationships across customer organizations from technical leads to executive sponsors.
- Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve.
In this role, you will support both pre- and post-sales motions, with a focus on maximizing platform utilization, identifying technical differentiators, and advancing Annual Recurring Revenue (ARR) through technical progression.
BenefitsYou will enjoy working in a dynamic environment where your expertise and creativity are valued and encouraged. As a trusted advisor, you will have the opportunity to proactively engage customers, understand their business and technical landscapes, mitigate risks, and uncover growth opportunities.
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