Mission Critical System Support Technician
1 week ago
About the Job:
We are seeking an experienced Mission Critical System Support Technician to join our team at Thales Solutions Asia PTE. LTD.
About the Role:
This role is responsible for maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system designed for Singapore Changi Airport.
Key Responsibilities:
- Carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE
- Restore the system to its operational condition
- Monitor and maintain records of overall system operational availability and reliability
- Manage spares provisioning, support, and test equipment and other tools stored at Authority site
- Undertake store keeping functions in respect of receipt, issue, and disposal
- Carry out serviceability check on spares and ensure prompt action to rectify any fault
- Liaise with vendor to perform calibration services on test equipment used for preventive maintenance
Requirements:
- 2 shifts of 12 hours, 24x7 operation
- Able to cope in a highly pressured fast-paced environment
- Prior working experience in Server/Network/Uninterruptible Power System/Security products such as Firewall, PIM, and PAM and Server Virtualization will be an added advantage
- Customer-orientated with high level of service attitude
- Good listening and analytical skills
- Hardworking, outgoing, and enthusiastic
- Positive working attitude
- Team player, able to work independently, and with little supervision
- Able to thrive in a dynamic environment
- Able to understand system and architecture diagrams
- Able to understand user operation environment
- Willingness to pick up new technologies
Education and Experience:
- Diploma/Bachelor's Degree in IT/Engineering discipline
- CCNA certified
- Minimally 1-2 years of experience in supporting network, security, server, and UPS
- Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
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