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Funeral & Memorial Services Customer Support Representative

3 weeks ago

Singapore beBeeCustomerService Full time $2,600 - $3,000

Job Role:

\helpers."As a Customer Service Representative, you will be responsible for managing incoming calls and inquiries, recording case information, and assisting in service hall bookings and administration. You will also generate and disseminate cases and enquiries from incoming calls to frontline staff and internal stakeholders.

Key Responsibilities:
  • Manage incoming calls and record case information
  • Assist in service hall bookings and administration
  • Generate and disseminate cases and enquiries to frontline staff and internal stakeholders
  • Handle customer complaints and provide solutions and alternatives
  • Keep records of customer interactions and process documentation
  • Support frontline staff on administrative duties

Requirements:
  • Hold a diploma with minimum 2 years of experience in customer-facing roles
  • Possess basic IT knowledge and skills
  • Able to work flexible hours, including Public Holidays and overtime

What We Offer:


  • A dynamic work environment
  • Opportunities for professional growth and development
  • Competitive compensation package