Funeral and Memorial Services Representative

1 week ago

Singapore beBeeFuneral Full time $36,000 - $42,000
Job Title: Funeral and Memorial Services Representative

This role is for a skilled customer service professional to work in the funeral and memorial services industry.

The successful candidate will have excellent communication skills, be able to handle difficult situations, and provide exceptional customer service.

The job involves managing incoming calls, inquiries, and recording case information. The representative will also assist with service hall bookings, administration, and generating cases and enquiries from incoming calls to frontline staff and internal stakeholders.

Key responsibilities include:

  • Manage incoming calls, inquiries, and record case information
  • Assist service hall bookings and administration
  • Generate and disseminate cases and enquiries from incoming calls to frontline staff and internal stakeholders
  • Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Keep records of customer interactions, process, documentation, and update customer's cases
  • Support frontline staff on administrative duties
  • Work closely with Finance and Operations Team
  • Follow communication procedures, guidelines, and policies
  • Assist in ad-hoc administrative duties
  • Case Management – correspond with families, corporates, and stakeholders to ensure safe and smooth repatriation process
  • Assist with administration and documentation for all repatriation cases
  • Respond to enquiries via email, web, and phone in a timely manner

Requirements:

  • Diploma holder with a minimum of 2 years of customer service experience
  • Possesses IT knowledge
  • Able to do shift work, and work on Public Holidays and Overtime

Candidates should possess excellent communication skills, be able to multitask, and have strong problem-solving abilities. Experience in the funeral and memorial services industry is not necessary but would be an advantage.

This is a great opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.

  • Memorial Service Coordinator

    5 days ago

    Singapore NGUAN GRATITUDE SERVICES PTE. LTD. Full time

    The Memorial Service Coordinator is responsible for organizing and coordinating funeral and memorial services, ensuring that all aspects of the services meet the needs of the bereaved families and are executed with professionalism, care, and respect. The coordinator works closely with families, funeral directors, and service providers to arrange a...

  • Funeral Director

    4 days ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    Join us in serving families with dignity, compassion and respect At Direct Funeral Services, we believe every farewell should be personal, meaningful and handled with care. As a Funeral Director, you will walk alongside families during one of life’s most difficult moments, offering both practical guidance and heartfelt support. What you’ll do: - Offer...

  • Funeral Director

    2 weeks ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time $60,000 - $80,000 per year

    Join us in serving families with dignity, compassion and respectAt Direct Funeral Services, we believe every farewell should be personal, meaningful and handled with care. As a Funeral Director, you will walk alongside families during one of life's most difficult moments, offering both practical guidance and heartfelt support.What you'll do:Offer comfort,...

  • Funeral Director

    2 days ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    Join us in serving families with dignity, compassion and respect At Direct Funeral Services, we believe every farewell should be personal, meaningful and handled with care. As a Funeral Director, you will walk alongside families during one of life's most difficult moments, offering both practical guidance and heartfelt support. What you'll do: Offer...

  • Funeral Director

    4 weeks ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJoin us in serving families with dignity, compassion and respectAt Direct Funeral Services, we believe every farewell should be personal, meaningful and handled with care. As a Funeral Director, you will walk alongside families during one of life's most difficult moments, offering both practical guidance and heartfelt support.What...

  • Funeral Associate

    4 days ago

    Singapore EMBRACE FUNERAL SERVICES PTE. LTD. Full time

    Benefits 1. Positive impact to the community 2. Meaningful and fulfilling field of work 3. Career progression with mentor Job Description: We are seeking dedicated and empathetic individuals to join our team as Funeral Associate. The successful candidates will be responsible for the hands-on execution of funeral services, ensuring that every detail is...

  • Funeral Coordinator

    2 weeks ago

    Singapore ANG BROTHERS FUNERAL SERVICES PTE. LTD. Full time

    Location: 55 Serangoon North Ave 4 #02-07, S9 Building, Singapore 555859 Working Hours: Able to work on Rotating Shift **Salary Package** - Gross salary range $1600 - $2300 - 14 days Annual Leave **Job Duties**: - Advise and guide customers on funeral procedural issues such as funeral customs and traditions - Recommend and explain funeral packages to the...

  • Funeral Associate

    1 week ago

    Singapore EMBRACE FUNERAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesBenefits1. Positive impact to the community2. Meaningful and fulfilling field of work3. Career progression with mentorJob Description:We are seeking dedicated and empathetic individuals to join our team as Funeral Associate. The successful candidates will be responsible for the hands-on execution of funeral services, ensuring that...

  • Funeral Associate

    1 week ago

    Singapore EMBRACE FUNERAL SERVICES PTE. LTD. Full time

    Roles & Responsibilities Benefits 1. Positive impact to the community 2. Meaningful and fulfilling field of work 3. Career progression with mentor Job Description: We are seeking dedicated and empathetic individuals to join our team as Funeral Associate. The successful candidates will be responsible for the hands-on execution of funeral services,...

  • Funeral Service Representative

    1 week ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    Funeral Service Representative Job Description:We are seeking a highly skilled and experienced professional to provide exceptional customer service and support to our clients in the funeral industry.This is an exciting opportunity for a Customer Service Professional to assist with service hall bookings, generate and disseminate cases to frontline staff and...