Funeral and Memorial Services Representative

1 week ago

Singapore beBeeFuneral Full time $36,000 - $42,000
Job Title: Funeral and Memorial Services Representative

This role is for a skilled customer service professional to work in the funeral and memorial services industry.

The successful candidate will have excellent communication skills, be able to handle difficult situations, and provide exceptional customer service.

The job involves managing incoming calls, inquiries, and recording case information. The representative will also assist with service hall bookings, administration, and generating cases and enquiries from incoming calls to frontline staff and internal stakeholders.

Key responsibilities include:

  • Manage incoming calls, inquiries, and record case information
  • Assist service hall bookings and administration
  • Generate and disseminate cases and enquiries from incoming calls to frontline staff and internal stakeholders
  • Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Keep records of customer interactions, process, documentation, and update customer's cases
  • Support frontline staff on administrative duties
  • Work closely with Finance and Operations Team
  • Follow communication procedures, guidelines, and policies
  • Assist in ad-hoc administrative duties
  • Case Management – correspond with families, corporates, and stakeholders to ensure safe and smooth repatriation process
  • Assist with administration and documentation for all repatriation cases
  • Respond to enquiries via email, web, and phone in a timely manner

Requirements:

  • Diploma holder with a minimum of 2 years of customer service experience
  • Possesses IT knowledge
  • Able to do shift work, and work on Public Holidays and Overtime

Candidates should possess excellent communication skills, be able to multitask, and have strong problem-solving abilities. Experience in the funeral and memorial services industry is not necessary but would be an advantage.

This is a great opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.

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