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Senior Technical Operations Manager
2 weeks ago
The company is looking for a highly skilled Senior Technical Operations Manager to lead and manage the Service Engineering Teams.
The successful candidate will be responsible for ensuring that the Company's products are properly configured and commissioned, and can be used safely by customers. This involves guiding and managing the Service Engineers to competently check, maintain and support the engineering and technical aspects of the products, and troubleshooting and rectifying any faults and problems encountered by customers.
Key Responsibilities include:
- Commissioning, Maintenance and Service Assignments
- Lead, guide and oversee the Service Engineers in various countries to provide engineering (mainly electrical and mechanical) and technical support services to customers for commissioning, preventive maintenance and corrective services.
- As the Manager for the Singapore team, allocate work and manage the Service Engineers in Singapore.
- Advise and address cases escalated by team members, which is usually done remotely through emails, messaging and telecommunications on a 24 x 7 basis.
- Provide engineering support and service for certain products personally.
- Review or prepare quotations to tender for service contracts for preventive maintenance and repairs. Decide on terms and pricings.
- Where necessary, support the clinical application specialist in attending to cases involving the use of robotics in the operating theatre.
Required Skills & Qualifications:
Preventive Maintenance, People Management and Development, Healthcare, Knowledge Management, Electrical, Medical Devices, Biomedical Devices, Telecommunications, Engineering Support, Robotics, Databases, Performance Management, Commissioning, People Management
Benefits of working with our company include opportunities for professional growth and development, competitive salary and benefits package.
We welcome applications from qualified candidates who are passionate about delivering excellent customer service and have strong technical skills.
