Social Support Professional

7 days ago

Singapore beBeeSocial Full time

Job Title: Social Support Professional

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The role of the Social Support Professional is to contribute to improving clients' well-being by providing responsive, compassionate and professional support. The successful candidate will work closely with internal teams and external agencies to deliver social work services.

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  • Casework & Social Support Services:

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    • Respond to enquiries via phone and email and provide appropriate information and referral services.

    • Support intake processes, including monitoring means testing, conducting financial assessments, and carrying out home visits where required.

    • Assist in preparing social reports and applying for financial aid schemes to support clients.

    • Maintain accurate and up-to-date case notes and documentation for each client.

    • Support in the development and implementation of social programmes and initiatives.

    • Build rapport with community partners and stakeholders to facilitate coordinated care.

    • Assist in data collection for research projects.

  • Senior Mobility Funding (SMF):

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    • Manage the end-to-end SMF application and approval process.

    • Ensure accurate filing of SMF application documents in patient records.

    • Create and update consumables accounts for clients receiving SMF devices.

  • Customer Service & Feedback Management:

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    • Address feedback and complaints from clients and caregivers with professionalism and empathy.

    • Maintain open and compassionate communication with clients, caregivers, and internal staff to foster trust and service satisfaction.

  • Administrative Duties:

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    • Maintain and monitor referral and admissions data for reporting and statistical purposes.

    • Provide general administrative support to the social work team as required.

  • Qualifications & Skills:

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    • Diploma in Social Work or relevant field; GCE 'A' / 'O' Levels with relevant experience will also be considered.

    • 2-3 years of relevant experience in healthcare or community service settings preferred.

    • Strong interpersonal and communication skills.

    • Empathetic and able to work effectively with elderly clients and caregivers.

    • Team-oriented with ability to work independently when necessary.

    • Well-organised and proactive.

Key Relationships:

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  • Reports to: Medical Social Worker

  • Internal Contacts: Medical Social Worker, Nursing Team, Doctors, Administrative Staff

  • External Contacts: Clients, Caregivers, Community Partners, Government Agencies

Working Location:

">122B Joo Chiat Road

Working Hours:

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  • 5-day work week (Monday to Friday)

  • Working hours: 8:30 AM - 5:30 PM

  • Off days: Saturdays, Sundays, and Public Holidays

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