Retail Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $2,500 - $4,500

Retail Customer Service Expertise

This role requires delivering exceptional customer service and support in a fast-paced retail environment. As a key member of our team, you will be responsible for managing customer queries, providing product information, and maintaining a clean and organized showroom space.

  • Assist customers with inquiries, addressing their needs and concerns.
  • Perform preliminary repairs and showcase products to enhance the customer experience.
  • Manage incoming and outgoing calls to resolve customer queries efficiently.
  • Maintain a welcoming atmosphere for customers by ensuring a clean and organized showroom environment.
  • Undertake administrative tasks related to the counter and showroom, including data entry and filing.
  • Follow up on customer issues to ensure timely resolution.
  • Collaborate with colleagues to drive sales growth and meet customer commitments.

Key Responsibilities:

  1. Customer Service Delivery: Provide exceptional customer service and support in a fast-paced retail environment.
  2. Product Knowledge: Develop and maintain in-depth knowledge of our products to effectively address customer inquiries.
  3. Communication Skills: Possess excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  4. Teamwork: Collaborate with colleagues to achieve business objectives and deliver excellent customer service.
  5. Adaptability: Demonstrate adaptability and flexibility in a dynamic retail environment.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive work environment that fosters teamwork and collaboration.

About This Role:

This is an exciting opportunity to join our dynamic retail team and contribute to delivering exceptional customer service and driving business results. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this role.

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