Bell Captain

1 day ago


Singapore NSK HOTEL PTE. LTD. Full time
Job Title: Bell Captain

We are seeking a highly skilled and experienced Bell Captain to join our team at NSK HOTEL PTE. LTD. The successful candidate will be responsible for providing exceptional guest services, ensuring the safety and security of our guests, and maintaining the highest standards of customer service.

Key Responsibilities:
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our hotel.
  • Deliver exceptional porter services, including luggage handling and transportation, while ensuring the highest standards of customer service.
  • Supervise and train Bellhops and Doormen to ensure they meet the Novotel standards.
  • Maintain accurate records and filing systems, including the Concierge Communication Log and Transport Arrangement.
  • Ensure the cleanliness and organization of the luggage room, Concierge desk, driveway, and hotel lobby.
  • Organize duty rosters to ensure sufficient manning to support hotel operations.
  • Follow up on jobs assigned through Stayplease in a timely manner.
  • Delegate Bellmen for area coverage during non-peak hours or when one is not assisting a guest.
  • Ensure the Concierge desk is manned at all times.
Security Responsibilities:
  • Protect the lives and property of our guests and associates, including prevention and deterrence of crimes.
  • Perform duties at the hotel lobby and driveway, including traffic control and crowd management.
  • Respond quickly to incidents and emergencies, ensuring the safety and security of our guests and associates.
  • Conduct regular patrols of the hotel premises and guest levels.
  • Undertake lost and found properties from guests and associates.
  • Monitor the carpark for any suspicious activities.
  • Control traffic during VIP visits and functions, ensuring the safety and security of our guests and visitors.
  • Escort bank personnel as required.
Requirements:
  • Good physical condition.
  • Initiative spirit.
  • Able to converse in English.
  • Minimum GCE N level graduate or equivalent.
  • A valid PLRD license.
  • At least 2 years of working experience in a related industry.
  • Honest and good credibility.
  • Willing to work shift hours.
  • Computer knowledge (Microsoft Word and Excel).

Please note that only shortlisted candidates will be notified.


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